Amber Smith
Kingman
Summary
Driven Lead Medical Assistant with a proven track record at LA Skin And Cancer Institute, enhancing patient care and clinic efficiency. Expert in HIPAA compliance and clinical leadership, I excel in fostering team unity and improving patient flow management. Achieved significant mentorship success, training new staff to elevate clinic standards. Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
LA Skin And Cancer Institute
08.2021 - Current
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional patient care.
- Assisted physician assistant with clinical procedures following safe practices.
- Assisted with routine checks and diagnostic testing by collecting specimens.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
Patient Access Representative
Kingman Regional Medical Center
09.2020 - 08.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Gym Receptionist
Kingman Regional Medical Center
05.2017 - 09.2020
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
- Checked members into gym by scanning badges.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
Education
High School Diploma -
Lee Williams High School
Kingman, AZ05.2018
Skills
- HIPAA Compliance
- Clinical Leadership
- Scheduling and Appointment Management
- Patient education and counseling
- Critical thinking abilities
- Team building and supervision
- Patient Care Coordination
- Medical terminology knowledge
- Procedure Assistance
- CPR
- Medical Terminology
- Patient Flow Management
Certification
- CNA - Certified Nurse Assistant
- BLS certification
Languages
Sign Language
Limited Working
Timeline
Lead Medical Assistant
LA Skin And Cancer Institute
08.2021 - Current
Patient Access Representative
Kingman Regional Medical Center
09.2020 - 08.2021
Gym Receptionist
Kingman Regional Medical Center
05.2017 - 09.2020
High School Diploma -
Lee Williams High School
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