Amber Urena
Casa Grande
Summary
Dedicated professional skilled in property management and customer support, with extensive experience in eligibility screening. Successfully processed backgrounds and ensured compliance with housing standards while fostering positive relationships with residents and applicants.
Overview
15
15
years of professional experience
Work History
Leasing Agent
Agave House Apartments (Real Estate Equities)
Casa Grande
03.2025 - Current
- Conducted property tours for prospective tenants at Agave House to showcase available units.
- Processed background checks for prospects, ensuring compliance with company standards.
- Deliver exceptional customer service to residents and applicants, fostering positive relations.
- Collect security deposits from new tenants to finalize lease agreements.
- Analyze market trends to establish competitive rent rates for each unit type.
- Ranked second among 29 properties as top leasing agent.
Eligibility Screener
Getix Health
Gilbert
08.2023 - 02.2025
- Retrieved and forwarded records to expedite eligibility determination processing.
- Educated patients on AHCCCS eligibility requirements and application procedures.
- Ensured account processing complied with eligibility program standards and applicable regulations.
Business Owner
UFS Inc. / Earthgrains Bakery Group Inc.
Los Angeles
01.2012 - 05.2023
- Cultivated strong customer relationships, driving consistent sales performance.
- Resolved customer complaints to enhance loyalty and satisfaction.
- Ensured product displays complied with company specifications for placement, date codes, and pricing.
Education
Associate of Science - Health Sciences
West Los Angeles College
Culver City, CA06-2018
Skills
- Yardi software
- Knock software
- Team collaboration
- Tenant relations
- Sales management
- Customer support
- Microsoft Office proficiency
- Document organization
- File management
- Team leadership
Languages
Spanish, Native/Bilingual
Timeline
Leasing Agent
Agave House Apartments (Real Estate Equities)
03.2025 - Current
Eligibility Screener
Getix Health
08.2023 - 02.2025
Business Owner
UFS Inc. / Earthgrains Bakery Group Inc.
01.2012 - 05.2023
Associate of Science - Health Sciences
West Los Angeles College