Summary
Overview
Work History
Education
Skills
References
Timeline
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Amber Watkins

Surprise

Summary

Enthusiastic team player with over 15 years of department management experience.Provides the best in class customer service. Great at utilizing a detail-oriented and strategic problem-solving approach. Ability to build and retain strong customer relationships through consistent quality and professionalism. Sets high standards and achieves goals while exceeding expectations.

Overview

23
23
years of professional experience

Work History

Bakery, Cashier Assistant

Costco Wholesale
Surprise
11.2017 - Current
  • Member Service, provides immediate service with outstanding knowledge.
  • Prints CDCSI, DSI and completes the PIS daily.
  • Checks and pulls defective or expired bakery products from the floor and racks. Following with proper documentation.
  • Works on bench and operates ovens while optimizing time efficiency.
  • Mixes all bake goods with following Costco‘s recipes, and with production time.
  • Cake decorates.
  • Wraps bakery products and upholds Costco standards and production time.
  • Comply with all health and food safety codes.
  • Operates manual jacks and properly relocates heavy merchandise safely.
  • Supervises department when scheduled.

Bakery Department Manager

Safeway/Albertsons
Goodyear
01.2006 - 11.2020
  • Pricing, displaying, ordering, inventory control, and all facets of scratch baking and decorating.
  • Directly responsible for interviewing, hiring and onboarding new team members.
  • Implemented strategies to increase productivity with employees to include ongoing training; and assigning appropriate duties and responsibilities.
  • Ensures compliance with local state sanitation standards.
  • Used transaction and department data to increase profitability within the department.
  • Implemented par- level production goals, ensures standards of the department presentation and operations are met on time.
  • Responsible for scheduling and salary budget.
  • Manage high-volume workloads to meet deadlines, while consistently meeting performance metric benchmarks in sales and shrink.

Manager

Dunkin Donuts/ Baskin Robins
Glendale
01.2003 - 05.2007
  • Managed a team of 8-15 individuals at a time.
  • Managed and developed a dynamic work schedule.
  • Built and maintained successful relationships with clientele.
  • Skilled in cross-functional processes; Inventory, labor expenses, problem solving, and error resolution.
  • Cash handling and daily cash balancing.
  • Assisted with baking and decorating duties.
  • Excellent internal and external communication skills.

Education

High School Diploma -

BARRY GOLDWATER HIGH SCHOOL
Phoenix, AZ

Business Management

GLENDALE COMMUNITY COLLEGE
Phoenix, AZ

Skills

  • Team Management
  • Microsoft Office
  • Data Manipulation
  • Self-motivation
  • Goal Orientation
  • Organization
  • Independent Work
  • Teamwork
  • Multi-tasking
  • Project Completion
  • Deadline Management
  • Safe Food Handling
  • Baking Expertise
  • Cake Decorating
  • Luxury Icing
  • Fondants
  • Scratch Baking

References

  • Carrie DeMarr, (623)326-9804
  • Venus Estep (623) 572-7677
  • Marina Stogsdill, (970)779-4448
  • Kim Bauer, (602)284-284-5964

Timeline

Bakery, Cashier Assistant

Costco Wholesale
11.2017 - Current

Bakery Department Manager

Safeway/Albertsons
01.2006 - 11.2020

Manager

Dunkin Donuts/ Baskin Robins
01.2003 - 05.2007

High School Diploma -

BARRY GOLDWATER HIGH SCHOOL

Business Management

GLENDALE COMMUNITY COLLEGE

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Amber Watkins