Amberlee Chapa
Phoenix
Summary
Professional with extensive experience in claims processing and relationship management, having achieved and maintained adjuster licenses across multiple states. Successfully processed coverage determinations on numerous claims, leading to efficient resolutions while managing personal property damages and arranging accommodations for affected clients. Established and maintained partnerships with over 20 mitigation and repair companies, contributing to a reduction in average claim costs. Proficient in various claims handling applications and tools, demonstrating strong organizational skills and a commitment to customer satisfaction.
Overview
17
17
years of professional experience
Work History
Homeowners Claims Specialist
State Farm Insurance Company
Tempe
05.2023 - Current
- Achieved and maintained adjuster licenses in all states
- Processed coverage determinations on claims, leading to efficient and fair claim resolution
- Successfully set up and managed relationships with 20+ mitigation and repair companies, resulting in an average claim cost reduction.
- Managed personal property damages and arranged rental accommodations on 75+ claims
Ramp agent
World wide flight services
Phoenix
01.2025 - 11.2025
- Coordinated the safe and efficient loading and unloading of cargo, ensuring timely departure of flights.
- Conducted thorough inspections of ramp equipment, maintaining safety standards and minimizing operational disruptions.
- Collaborated with ground crew to streamline baggage handling processes, enhancing overall operational efficiency.
Claims Analyst
GreenLight
Scottsdale
10.2021 - 06.2022
- Fostered and maintained relationships with the Provider community to facilitate current and future claim settlements with professionalism
- Verbally and accurately communicated the pricing methodology used by the health plan for establishing allowances on out-of-network claims
- Generated settlement agreements based on written and verbal communication with the Provider, throughout the settlement process
- Worked with internal team members, such as Client Services, to coordinate the necessary flow of information, required to successfully obtain settlement of out-of-network healthcare claims
- Managed high volume of claims in a queue; kept current with all claim actions and met client deadlines for working and settling claims
- Initiated provider telephone calls with respect to settlement proposals, mediate objections and apply effective telephone communication skills to reach successful resolution on out-of-network claims
- Address any counter offers and present proposals for resolution while adhering to client guidelines and department goals
- Collaborate, coordinate, and communicate across the organization, as necessary to obtain successful settlement of claims
Funding Analyst
LoanDepot
Scottsdale
06.2020 - 07.2021
- I was responsible for the review and completion of the HUD-1/HUD-1A Settlement Statement
- Issued the appropriate documentation to the title company
- Reviewed loan closing packages for completion and accuracy, and for compliance with applicable Federal and State regulations
- Was responsible for maintaining and monitoring closing packages for any and all required documentation
- Provide aid to the title department at the time of closing
- Responsible for the dissemination of mortgage loan closing information to brokers, attorneys, and customers as well as Coordinated the delivery of closing documentation
- Monitored the rate lock expiration and ensured that loans closed at the appropriate rates, points, and terms
- Tracked as well as scheduled loan closings and maintained contact with attorneys to verify that closing took place.
- Worked with Title company to make sure all title fees are correct upon closing and funded loans
Funding Analyst
Santander
Mesa
10.2018 - 04.2020
- Managed a book of customer files with limited supervision or guidance
- Used analytical skills to assess accuracy of verifications, calculations, and data
- Performed advanced level of verifications to ensure credit guidelines were achieved
- Provided world-class customer service through daily interactions with both internal and external customers, including SC personnel, automotive dealerships, vendors, and customers
- Identified appropriate title work for various states
- Completed special projects upon request for the company
Fraud Claims Initiation Analyst
Bank of America
Phoenix
10.2013 - 03.2015
- Received Inbound calls for Fraud and Non-Fraud disputes
- Initiated Fraud and Non-Fraud Claims
- Worked with irate customers in a professional manner to establish a relationship and bring claims to a resolution
- Demonstrated efficient problem-solving skills via telephone
- Updated and educated customers on account status and status of decisions made on claims
- Effectively negotiated with merchants in acquiring customer refunds
Fraud ATM/Debit Prepaid cards Claims Processing
Bank of America
Phoenix
03.2013 - 10.2013
- Responsible for reviewing fraudulent claims and making judgmental decisions to manage risk and losses for the bank
- Processed dynamic changes to customer's accounts including debits and credits
- Interviewed customers to identify nature of situation and used multiple systems in order to support and adequately identify potential fraud
- Effectively solved problems and resolved complex issues in a timely manner
- Successfully met and exceeded goals established by the department
Tax Reporting
Bank of America
Phoenix
10.2008 - 10.2009
- Processed customer requests and updated customer information
- Ensured customers remained in compliance with Internal Revenue Service regulations
- Received Inbound customer service telephone calls and made outbound customer calls
- Met and exceeded customer service metrics
- Quality controlled about 10 associate's daily work to ensure error free letters went out to the customers
Education
High School -
Tempe High School
Tempe, AZSkills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- Microsoft One Note
- Xactware system
- ECS claims handling application
- CHIP claims handling application
- CCMS
- Visa DPS
- Xactimate
- Claims experience
- Hercules
- Pas
- Vrol
- Customer Service
- Customer Satisfaction
- Multitasking
- Organization
- Claims processing
- Coverage determination
- Adjuster licensing
- Client communication
- Make high level claim decisions from policy language
- Problem resolution
- Negotiation skills
- Relationship management
- Data analysis
- Team collaboration
- Documentation management
- Settlement agreements
Hobbies and Interests
- Traveling
- Hiking
- Dog Walking
- Cooking
Timeline
Ramp agent
World wide flight services
01.2025 - 11.2025
Homeowners Claims Specialist
State Farm Insurance Company
05.2023 - Current
Claims Analyst
GreenLight
10.2021 - 06.2022
Funding Analyst
LoanDepot
06.2020 - 07.2021
Funding Analyst
Santander
10.2018 - 04.2020
Fraud Claims Initiation Analyst
Bank of America
10.2013 - 03.2015
Fraud ATM/Debit Prepaid cards Claims Processing
Bank of America
03.2013 - 10.2013
Tax Reporting
Bank of America
10.2008 - 10.2009
High School -
Tempe High School