Amber Zavala
Phoenix
Summary
Dynamic Patient Access Registrar with a proven track record at Sheridan Memorial Hospital Assn, excelling in patient registration and insurance verification. Recognized for exceptional customer service and meticulous attention to detail, fostering strong relationships with healthcare teams while ensuring compliance with HIPAA regulations. Committed to enhancing patient experiences through effective communication and organizational skills.
Overview
1
1
year of professional experience
Work History
Patient Access Registrar
Sheridan Memorial Hospital Assn
Sheridan
07.2024 - 05.2025
- Answered incoming calls from patients and providers regarding registration inquiries and issues.
- Ensured accurate and efficient completion of all patient registration forms.
- Utilized EMR and EHR software for accurate entry of patient demographic data.
- Maintained organized medical records, scanning documents into the system promptly.
- Monitored patient flow, communicating delays to management effectively.
- Developed strong relationships with physicians, nurses, and administrative staff.
- Verified insurance eligibility and collected co-payments as required during registration.
- Greeted patients professionally, providing assistance and guidance on necessary paperwork.
Education
Bachelor of Science - Nursing
Arizona College of Nursing-Tempe
Tempe, AZ08-2027
Associates of Health Science - Nursing
Northern Wyoming Community College
Sheridan, WY12-2024
Associate of Arts - Psychology
Northern Wyoming Community College
Sheridan, WY05-2024
Certificate - Certified Clinical Medical Assistant
Laramie County Community College
Cheyenne, WY08-2020
Certification - Cosmetology
Regency Beauty Institute
Mesa, AZ04-2013
GED -
Wheatland High School
Wheatland, WY10-2006
Skills
- Patient registration and scheduling
- Electronic medical records management
- Health insurance verification
- Customer service excellence
- Medical terminology proficiency
- Confidentiality and HIPAA compliance
- Team collaboration skills
- Attention to detail
- Organizational skills
- Empathy in patient care
Timeline
Patient Access Registrar
Sheridan Memorial Hospital Assn
07.2024 - 05.2025
Bachelor of Science - Nursing
Arizona College of Nursing-Tempe
Associates of Health Science - Nursing
Northern Wyoming Community College
Associate of Arts - Psychology
Northern Wyoming Community College
Certificate - Certified Clinical Medical Assistant
Laramie County Community College
Certification - Cosmetology
Regency Beauty Institute
GED -
Wheatland High School
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