Ambria Eshleman
Flagstaff
Summary
Proven Quality Assurance Analyst at Nestle Purina PetCare, adept in streamlining QA processes for enhanced efficiency. Excelled in fostering team collaboration and customer service excellence, significantly expediting bug resolution. Skilled in cash handling and demonstrating unparalleled work ethic, integrity, and empathy towards customer needs.
Overview
2
2
years of professional experience
Work History
Cashier
Dollar Tree
08.2023 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Quality Assurance Analyst
Nestle Purina PetCare
08.2022 - 07.2023
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Streamlined communication between QA and development teams, expediting bug fixes and feature enhancements.
Education
Associate Degree in Nursing - Nursing
Coconino Community College
05-2026
High School Diploma -
Ponderosa High School
Flagstaff, AZ05-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
Timeline
Cashier
Dollar Tree
08.2023 - 12.2024
Quality Assurance Analyst
Nestle Purina PetCare
08.2022 - 07.2023
Associate Degree in Nursing - Nursing
Coconino Community College
High School Diploma -
Ponderosa High School
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