Ambrose Hunt
Apache Junction
Summary
Dynamic and dependable professional with extensive experience at Deer Valley Trailer, excelling in customer service and problem resolution. Proven track record in enhancing customer satisfaction through high-quality repairs and effective communication. Skilled in troubleshooting and time management, fostering team collaboration, and promoting a strengths-based approach in peer support roles.
Overview
3
3
years of professional experience
Work History
Deer Valley Trailer Shop Tech
Deer Valley Trailer
01.2022 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Fabricated parts and welded connections.
- Enhanced customer satisfaction by performing high-quality trailer repairs in a timely manner.
- Improved trailer safety by conducting thorough inspections and identifying necessary repairs.
- Performed preventative maintenance on trailers, prolonging their lifespan and reducing repair costs.
- Increased workshop efficiency by organizing tools and equipment for easy access during repairs.
- Repaired or replaced damaged components on trailers, restoring them to optimal functionality quickly and effectively.
- Troubleshot problems and implemented solutions to fix issues with brakes.
- Installed new parts on trailers according to manufacturer guidelines, ensuring proper fitment and functionality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, and locate items.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Streamlined the ordering process for custom orders on trailers
Peer Support/BHT
S.T.A.R
11.2024 - 11.2024
- Learned crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Provided one-on-one support to clients with addictions including myself
- Worked as part of collaborative team to address changing needs of myself and clients
- Assessed in myself and others progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Developed trusting relationships with others by maintaining confidentiality, respect, and non-judgmental attitudes.
- Promoted a strengths-based approach for others through active listening and empathy.
- Demonstrated knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises.
- Attended classes and seminars to enhance knowledge of Peer Support Specialist Training.
Education
No Degree - Baking And Kitchen Chief
Le Courdon Bleu
Scottsdale05-2010
No Degree - Filming, Scripting And Editing
Al Collins Graphic Design College
Tempe, AZ02-2004
High School Diploma -
St. Johns Redskins High School
St. Johns AZ05-1999
Skills
- Customer service
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Organization and time management
- Customer service excellence
S.T.A.R Certified Peer Support Specialist/BHT
Successfully completed the S.T.A.R- Stand Together and Recovery Centers Inc. Achieved a passing score on the examination which is meant to evaluate the ability to obtain and retain knowledge in the core competency areas established by the Arizona Health Care Cost Containment System.
Languages
English
Full Professional
Timeline
Peer Support/BHT
S.T.A.R
11.2024 - 11.2024
Deer Valley Trailer Shop Tech
Deer Valley Trailer
01.2022 - 03.2025
No Degree - Baking And Kitchen Chief
Le Courdon Bleu
No Degree - Filming, Scripting And Editing
Al Collins Graphic Design College
High School Diploma -
St. Johns Redskins High School
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