Ameen James
Phoenix
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Delivery/Yard Technician
Herc Rentals
Chandler
09.2024 - 05.2025
- Ensured safety protocols were followed while operating all power tools.
- Maintained an inventory of supplies needed for yard maintenance activities.
- Operated a variety of equipment such as mowers, weed trimmers, blowers, and edgers to maintain grounds.
- Transported materials to job sites using trucks or trailers.
- Utilized hand tools such as shovels, rakes and hoes for various tasks related to yard work.
- Inspected and repaired tools, machinery, and equipment used in the yard maintenance activities.
- Conducted regular inspections of yards for potential hazards or damage caused by weather conditions.
- Collaborated with team members to complete tasks quickly and efficiently.
Package Handler/Driver, Warehouse Orders
FedEx:Ground
Phoenix
06.2022 - 09.2024
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Managed inventory levels by tracking incoming and outgoing packages.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Inspected packages for damages or defects and recorded any issues found.
- Labeled parcels accurately according to company guidelines.
- Maintained a clean work environment by removing debris from the loading dock area.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Checked all outgoing shipments to ensure accuracy of contents.
- Stacked boxes onto pallets in an efficient manner.
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
Senior Game Advisor
GameStop
Phoenix
02.2021 - 06.2022
- Resolved customer complaints promptly and professionally.
- Trained new employees on customer service policies and procedures.
- Trained new employees on company policies and procedures related to gaming products and services.
- Participated in weekly staff meetings to discuss current projects and initiatives.
- Managed inventory levels by ordering new stock when necessary.
- Resolved conflicts between customers or staff members in a professional manner.
- Assisted with the setup of game consoles and troubleshooting of hardware and software issues.
- Maintained an up-to-date knowledge of all gaming products, services, and promotions.
- Managed daily operations including opening and closing procedures, cash handling, restocking inventory.
Sales Associate
Toyota Motors Sales, USA
Tempe
04.2020 - 02.2021
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Tracked sales performance metrics to identify trends in market place.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
Education
Some College (No Degree) -
Maricopa Community Colleges, Gateway Community College
Phoenix, AZSkills
- Equipment operation
- Yard maintenance
- Tool inspection
- Inventory management
- Safety compliance
- Hazard assessment
- Time management
- Team collaboration
- Customer service
- Problem solving
- Communication skills
- Attention to detail
- Adaptable learning
- Conflict resolution
- Warehouse operations
- Yard safety procedures
- Supply management
- Physical strength and stamina
Timeline
Delivery/Yard Technician
Herc Rentals
09.2024 - 05.2025
Package Handler/Driver, Warehouse Orders
FedEx:Ground
06.2022 - 09.2024
Senior Game Advisor
GameStop
02.2021 - 06.2022
Sales Associate
Toyota Motors Sales, USA
04.2020 - 02.2021
Some College (No Degree) -
Maricopa Community Colleges, Gateway Community College
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