Ameena Chavez
Phoenix
Summary
Dynamic manager with a proven track record in customer service and team leadership. Expertise in resolving complaints, enhancing productivity, and driving operational efficiency to achieve outstanding results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Cafetal Coffee
Tempe, AZ
06.2020 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Led a team of employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
Associate
Port of Subs
Phoenix, AZ
06.2015 - 12.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained employees, providing guidance and support to maximize productivity
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
Education
High School Diploma -
Continued Hope High School
Phoenix, AZSkills
- Customer service
- Team Work
- Time management
- Verbal and written communication
Certification
Food Handler Certified
Timeline
Manager
Cafetal Coffee
06.2020 - Current
Associate
Port of Subs
06.2015 - 12.2025
High School Diploma -
Continued Hope High School