Ameera Hassan

I worked in different teams within IT departments such as IT Service Disk, IT Assets, IT Support, System Management, and Data Center

• The range of job responsibilities included, but not limited to:
• Assist with hardware and software troubleshooting for end-users
• Provide support for IT-related inquiries and requests
• Help with setup and configuration of computers and peripherals
• Collaborate with IT team members on system upgrades and deployments
• Participate in IT Assets Management, including tracking and inventory control
• Assist in monitoring and maintaining network and server infrastructure
• Support documentation of IT processes and procedures
• Contribute to IT security initiatives and awareness campaigns
• Learn and apply IT best practices to support organization's operations
• Learned new materials, processes, and programs quickly.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Supported critical business applications'' uptime by effectively identifying root causes of incidents and coordinating efficient resolutions.
• Managed backup and recovery of data assets to safeguard system availability.
• Utilized advanced analytical tools for extracting valuable insights from large datasets, informing business decisions.

• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.