Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ameerah Cosby

Laveen

Summary

Dynamic customer service professional with a proven track record at Aramark, excelling in conflict resolution and coaching. Recognized for enhancing client satisfaction through attention to detail and performance improvement strategies. Adept at managing high-stress situations while fostering teamwork and open communication to drive results and exceed expectations.

Overview

8
8
years of professional experience

Work History

Front of the House Team Lead

Aramark(Chick-fil-A)
07.2024 - 10.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Customer Service Representative

Preferred Homecare
09.2021 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Broker Services

Equity Staffing(United Healthcare)
05.2019 - 01.2020
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
  • Conducted research to answer questions and handle issues using multiple systems and resources.

Customer Service Representative

WageWorks
11.2018 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Advanced Client Solutions

Bank of America
02.2018 - 10.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Licensed Benefit Advisor

Willis Towers Watson
07.2016 - 06.2017
  • Participated in industry conferences and seminars to expand professional network connections and stay informed about emerging trends in employee benefits solutions.
  • Initiated client outreach efforts by participating in community events or hosting informational sessions to generate leads and increase brand awareness.
  • Collaborated with other financial professionals such as accountants or investment advisors to create comprehensive strategies that address clients' overall financial wellness.
  • Developed targeted marketing strategies, attracting new clientele seeking expert guidance on benefit options.
  • Enhanced client satisfaction by providing personalized benefit plans and recommendations.
  • Conducted thorough needs assessments, enabling tailored solutions for each client''s unique requirements.
  • Provided excellent customer service by addressing concerns promptly while adhering to company policies.
  • Organized detailed records pertaining to each client's progress regarding claims management, policy updates, and enrollment status.

Education

High School Diploma - High School Diploma

Coronado High School
Scottsdale, AZ
05.2010

Certified Nurses Assistant - Healthcare

Arizona Medical Training Institute
Mesa, AZ
09.2011

Life And Health Insurance Agent - Insurance

State of Arizona
Phoenix, AZ
07.2016

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Performance improvement
  • Project management

Timeline

Front of the House Team Lead

Aramark(Chick-fil-A)
07.2024 - 10.2024

Customer Service Representative

Preferred Homecare
09.2021 - 12.2021

Broker Services

Equity Staffing(United Healthcare)
05.2019 - 01.2020

Customer Service Representative

WageWorks
11.2018 - 01.2019

Advanced Client Solutions

Bank of America
02.2018 - 10.2018

Licensed Benefit Advisor

Willis Towers Watson
07.2016 - 06.2017

High School Diploma - High School Diploma

Coronado High School

Certified Nurses Assistant - Healthcare

Arizona Medical Training Institute

Life And Health Insurance Agent - Insurance

State of Arizona

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Ameerah Cosby