Amelia Madrid

2021 – Current Sr. Administrative Assistant

• Provided administrative support to the senior management team.
• Conducted interviews with prospective candidates for open positions within Internal Medicine.
• Processed physician dues, CME, and travel reimbursements through DocuWare.
• Maintained confidential information regarding employees, patients, and business operations.
• Collaborated with faculty members to develop curriculum for resident education activities.
• Organized and facilitated resident orientations, onboarding processes, and training sessions.
• Coordinated communication between various departments to ensure the efficient operations of residency programs.
• Creating and accessing resident and faculty templates.
• Developing and maintaining rotation schedules, call schedules, and calendars, as well as coordinating didactic conferences, and other program events.
• Serving as a point of contact for residents, faculty, and other departments, facilitating communication, and resolving issues.

2017 – 2021, Administrative Assistant.

• Provided administrative support to the senior management team.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Coordinated and scheduled meetings, including conference room reservations and technical setup, for seamless execution.
• Trained and mentored administrative staff members in Banner Health policies, daily task execution, and best practices.
• Resolved patient complaints and concerns promptly in a professional manner.
• Created and distributed documents, reports, presentations, and correspondence.
• Managed inventory of office supplies and placed orders as needed.

Patient Financial Service Representative / Sr. Patient Financial Service Representative

October 2010 - 2017

• Pre-registration of all new patients making appointments over the phone.
• Conduct registration upon check-in time, as well as obtaining financial dues for all scheduled patients.
• Verification of health insurances for PCP assignments, copays, deductibles, coinsurances, and out-of-pocket expenses. Check in and check out of patients. Scheduling appointments for all providers in the office. Provide financial counseling to patients, explaining their out-of-pocket expenses. Calculation of patient liability according to insurance verification.
• Work hand in hand with RNs and LPNs in prescription matters, as well as directing triage calls to the nurses' station.
• Communicate with office staff, physicians, and hospital staff on all patient scheduling matters. Correct insurance tasks so that the claims being denied can be reprocessed for payment. Training of new employees and students with a focus on front office duties. Assist in having the front office organized, running efficiently, and operating professionally. Always working in an effective teamwork environment between front-office and back-office staff. Coordinating front office staff's opening and closing schedules.

Front Office Supervisor:

• Trained all new and existing employees on policies, procedures, computer systems, registration processes, collections, and calculation of patient liability.
• Performed pre-registration, registration processes, verified insurance coverage, and obtained necessary authorizations for patients in office visits. Complied with HIPAA and patient privacy laws. Answered patient telephone lines. Verification of patient demographic and insurance information on systems such as Athena Health, Mars, and ChartLogic.
• Checked patients out and scheduled follow-up appointments. Made sure that front office staff had a proper and timely patient flow, with check-in and check-out. Ordering of office supplies. Building the providers' schedules. Training of all new front office staff, as well as all billing and front office students from Brookline College. Opening and/or closing the office. Collection of copays, deductibles, co-insurances, and past-due patient balances. Balancing cash flow in the office. Prepared and balanced daily cash deposit of collections. Supported all front-office staff when needed. Made sure the front office was run efficiently and professionally to better serve our patients. Completed and submitted clinical documentation in accordance with agency guidelines. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for whom care is provided. Promoted personal and co-worker safety. Maintained a clean, orderly, and well-stocked environment.