Amelia Siebert
Tempe
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Wayne Dalton Overhead Door. Excelled in high-volume environments, enhancing customer satisfaction and streamlining order processes. Skilled in cash register operation and adept at building lasting customer relationships. Achieved significant improvements in client satisfaction rates through exceptional service and salesmanship.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bartender
Rooted Kava Bar
12.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
Customer Service Representative
Wayne Dalton Overhead Door
08.2023 - Current
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Home Depot
03.2021 - 04.2023
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Associate
JCPenney
11.2019 - 08.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Primavera Online
05-2020
Skills
- Basic accounting
- Cash register operation
- Salesmanship
- Inventory
- Food service
- Order management
Timeline
Bartender
Rooted Kava Bar
12.2024 - Current
Customer Service Representative
Wayne Dalton Overhead Door
08.2023 - Current
Customer Service Representative
Home Depot
03.2021 - 04.2023
Sales Associate
JCPenney
11.2019 - 08.2022
Primavera Online
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