Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amerita Jocson

Chandler

Summary

Experienced healthcare administrative professional knowledgeable about insurance requirements, collecting payments and updating accounts. Well-versed in researching and resolving issues with minimal oversight. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Phreesia and Athena Centricity. Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Medical Patient Services

Barrow Brain and Spine
10.2021 - Current
  • Check-in 100 and more patients to alert physician and medical secretary
  • Organization patients document such as scanning important documents to patient portal
  • Billing department - batching payment when it fails and collecting copay when needed and issues receipt
  • Greets patients upon arrival and prepares patient with right summary chart
  • Answers telephones and transfers callers to their correct provider to assist
  • Known to input patient information to Centricity and Phressia.
  • Greeted incoming patients, managed sign-ins and directed each to correct locations
  • Checked registrations and pay codes for next day's appointments
  • Opened office each day and prepared money drawers
  • Printed department and physician schedules
  • Provided exceptional customer service to patients, answering questions and addressing concerns
  • Filed and maintained patient records in accordance with HIPAA regulations
  • Built and maintained positive working relationships with patients and staff
  • Took copayments and compiled daily financial records
  • Assisted patients in filling out check-in and payment paperwork

Associate

Walmart Supercenter
08.2018 - 10.2021
  • Financial customer service skills such as working as cashier
  • Stocking new products every day with 10 pallets
  • Online grocery pickup Maximum with 1,000 orders in day
  • Organized items in order for customer to find right items to increase sales.
  • Worked varied hours to meet seasonal and business needs
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
  • Trained and mentored junior staff on customer service strategies and techniques
  • Identified customer needs and wants to enhance customer experiences and boost sales
  • Maintained relationships with customers to maximize sales opportunities

Education

College Certification PCT -

Brookline College
Tempe, AZ
09.2021

Diploma -

Hamilton High School
Chandler, AZ
05.2019

Skills

  • Appointment Scheduling
  • Phreesia and Athena Centricity Expertise
  • Organizing Physician Orders
  • Investigating Issues
  • Opening and Closing Procedures
  • Customer Service and Assistance
  • Customer Service
  • Multitasking Abilities
  • Active Listening
  • Decision Making
  • Adaptability and Flexibility
  • Computer Proficiency
  • Organizational Skills
  • Time Management
  • Teamwork and Collaboration

Languages

English
Tagalog

Timeline

Medical Patient Services

Barrow Brain and Spine
10.2021 - Current

Associate

Walmart Supercenter
08.2018 - 10.2021

College Certification PCT -

Brookline College

Diploma -

Hamilton High School
Amerita Jocson