Amer Khan
Baku
Summary
Meticulous Hotel Receptionist with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Creative and highly educated marketing professional with career built on success in social media and networking. Driven and dedicated and offering polished skills in communication, strategy and research. Successful helping companies reach more revenue-producing clients across multiple social media platforms.
Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff. School Psychologist eager to work with students of all backgrounds and all types of emotional, behavioral and academic needs.
Collaborative coordinator eager to leverage knowledge in freight forwarding and logistics. Skilled in tracking shipments, managing customs documentation and working effectively with cross-functional teams. Strong negotiation skills with good understanding of international trade regulations .And mainly always puts the work and the customers on top priority always!
Overview
7
7
years of professional experience
Work History
Social Media Manager
Instagram,Facebook,TikTok Etc...
2020.01 - 2023.09
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Designed and implemented social media strategies to align with business goals.
- Analyzed and reported social media and online marketing campaign results.
Content Creator
TikTok
2019.09 - 2023.09
- Applied current editing and photography tools to tell great stories.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Develop original content through social listening and independent sources.
- Implemented strategies and tactics to grow followers on social media channels.
- Identified target audiences to analyze characteristics, behavior and media habits.
- Developed original content using social listening and independent sources.
- Conducted online research to obtain relevant information and materials.
- Strengthened content through proofreading and editing.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Created content with SEO keywords drawn from Google Analytics.
- Generated stories to reflect current trends and news to pull audience into website.
- Utilized digital publishing platforms to prepare well-structured drafts.
- Organized collected information to produce well-written articles.
- Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
- Analyzed conversion and bounce rates to measure success of content.
- Coordinated with marketing and design teams to illustrate articles.
- Created content for websites and online publications.
- Produced original, creative content for promotional advertisements and marketing materials.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Promoted and marketed works through social media platforms.
- Managed competing deadlines with efficiency.
- Built, established and maintained relationships with sources.
- Collaborated with illustrators and photographers to enhance content.
- Developed and pitched story ideas to editors.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Studied and commented on current news and trends.
- Edited and proofread drafts of articles and other documents.
- Researched and wrote news stories, articles and reviews for online publications.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
Hotel Receptionist
Baku Chirag Plaza Hotel
2022.06 - 2022.12
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Managed lost and found items to assist guests with retrieving belongings.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Enforced policies and procedures to increase efficiency.
- Prepared reports on guest satisfaction levels and other metrics.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Coordinated with vendors for repair and maintenance of hotel.
- Monitored staff performance and provided feedback and guidance.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Implemented marketing and promotional initiatives to increase occupancy.
- Developed and maintained positive relationships with guests for satisfaction.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Advertisement
Tiktok
2022.06 - 2022.11
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Made outbound calls to existing customers to upsell advertising packages.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Volunteer
Formula 1
2022.04 - 2022.04
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Import Export Specialist
MirzaKhanexports
2021.01 - 2022.02
- Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
Tutor
Teaching English Conversation+Grammar Online Zoom Lessons
2017.02 - 2019.06
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Leveraged technology and visual aids to engage students and enhance learning.
- Assisted students in developing study skills and strategies.
School Psychologist
126th No School
2018.01 - 2019.03
- Built positive and productive relationships with students, parents, educators and community resources.
- Facilitated interdisciplinary meetings to assess goals and progress.
- Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs).
- Met with students to conduct individual assessments and determine academic and mental health needs.
- Utilized formal and established testing protocols to evaluate educational, emotional and behavioral needs of students.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
Bachelor of Hospitality Management - Accounting
Servo Hospitality School
India, Dehradun11.2024
High School Diploma -
126TH No School
Baku,Azerbaijan06.2020
Skills
- Registration Paperwork
- Model Features
- Online Databases
- Quality Deliverables
- Hygiene Standards
- Operational Efficiency
- Google Drive
- Effective Project Management
- Team Meetings
- Providing Feedback
- Account Development
- Business Development
- Analytical Approach
- Active Learning
- Leadership Communications
- Critical Thinking
Languages
Azerbaijani
Native language
Russian
Proficient
C2
Hindi
Proficient
C2
Turkish
Upper intermediate
B2
English
Proficient
C2
Timeline
Hotel Receptionist
Baku Chirag Plaza Hotel
2022.06 - 2022.12
Advertisement
Tiktok
2022.06 - 2022.11
Volunteer
Formula 1
2022.04 - 2022.04
Import Export Specialist
MirzaKhanexports
2021.01 - 2022.02
Social Media Manager
Instagram,Facebook,TikTok Etc...
2020.01 - 2023.09
Content Creator
TikTok
2019.09 - 2023.09
School Psychologist
126th No School
2018.01 - 2019.03
Tutor
Teaching English Conversation+Grammar Online Zoom Lessons
2017.02 - 2019.06
Bachelor of Hospitality Management - Accounting
Servo Hospitality School
High School Diploma -
126TH No School
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