Amina Gereykhanova
Baku,BA
Summary
Dynamic leader with a proven track record at Sevens Bakery, enhancing customer satisfaction and streamlining operations. Skilled in operations management and conflict resolution, I excel in motivating teams for peak performance. Achieved significant improvements in efficiency and service quality, demonstrating adaptability and a commitment to excellence.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in Business Management
Overview
2
2
years of professional experience
Work History
Manager
Bonanza Group ( Brums Store)
05.2023 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Manager of Operations
Sevens Bakery
10.2022 - 04.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
SMM Specialist
Sevens Baku
10.2022 - 04.2023
- Increased brand awareness by creating and implementing targeted social media campaigns.
- Managed multiple client accounts simultaneously, ensuring timely delivery of high-quality work for each project.
- Enhanced company reputation by responding promptly and professionally to user comments and inquiries.
- Improved online customer engagement through consistent and relevant content creation.
- Optimized content performance through regular analysis of key metrics and data-driven adjustments.
- Created and distributed monthly newsletters to stay in touch with followers.
Education
BBA - Business Management
Azerbaijan State Economic University
Baku, Azerbaijan07-2025
High School Diploma -
School Number 60
Azerbaijan, Baku06-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Relationship building
- Operations management
- Conflict resolution
- Work prioritization
- Positive attitude
- Adaptability and flexibility
Languages
Russian
Native language
English
Advanced
C1
Azerbaijani
Intermediate
B1
Timeline
Manager
Bonanza Group ( Brums Store)
05.2023 - 10.2024
Manager of Operations
Sevens Bakery
10.2022 - 04.2023
SMM Specialist
Sevens Baku
10.2022 - 04.2023
BBA - Business Management
Azerbaijan State Economic University
High School Diploma -
School Number 60
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