Amina Karimova
Berlin
Summary
Experienced IT Business Analyst with a strong foundation in customer service and IT consulting, demonstrating expertise in problem-solving and a keen understanding of user needs. Thrives in collaborative, dynamic team environments and possesses a genuine passion for tech writing. Committed to producing clear and impactful documentation that significantly contributes to project success.
Overview
4
4
years of professional experience
Work History
IT Business Analyst
Bank of Baku
10.2023 - Current
- Facilitated stakeholder meetings to prioritize business requirements, ensuring on-time delivery and alignment with project goals.
- Used Agile methods and performed user acceptance testing to ensure platform's functionality and usability/
- Led requirements gathering and analysis for the development of Bolkart.az, a digital platform
- Conducted stakeholder interviews to understand business needs and objectives.
- Performed gap analysis to identify discrepancies between current and desired states.
- Collaborated with cross-functional teams to ensure alignment on project goals and deliverables.
- Developed and maintained detailed project documentation, including business requirements, functional specifications, and process flows.
- Performed data verification and accuracy checks to maintain the consistency and reliability of information used across digital products.
- Supported testing phases by validating the system against documented specifications and requirements.
- Facilitated meetings to gather feedback and refine requirements.
- Assisting in the development of user training materials and conducted training sessions as needed.
IT Business Analyst
Bank of Baku
10.2023 - Current
- Facilitated stakeholder meetings, prioritized business requirements, and ensured ontime delivery
- Used Agile methods and performed user acceptance testing to ensure platform's functionality and usability
- Led requirements gathering and analysis for the development of Bolkart.az, a digital platform
- Conducted stakeholder interviews to understand business needs and objectives
- Developed and maintained detailed project documentation, including business requirements, functional specifications, and process flows
- Collaborated with cross-functional teams to ensure alignment on project goals and deliverables
- Performed gap analysis to identify discrepancies between current and desired states
- Facilitated meetings to gather feedback and refine requirements
- Supported testing phases by validating the system against documented specifications and requirements
- Assisting in the development of user training materials and conducted training sessions as needed
- Developed high-quality documentation, providing clear guidance for future system enhancements and maintenance.
IT Business Analyst
Ministry of Ecology and Natural Resources
03.2023 - 10.2023
- Improving company's data infrastructure by identifying areas for optimization, ensuring data accuracy, and enhancing data flow efficiency to support strategic business objectives.
- Led requirements definition and gathering for the company’s core processes, collaborating with key stakeholders to ensure comprehensive understanding and documentation.
- Analyzed business processes, identifying opportunities for improvement and creating detailed, high-quality documentation, including process maps and workflow descriptions.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
- Developed documentation, providing clear guidance for future system enhancements and maintenance.
IT Business Analyst
Ministry of Ecology and Natural Resources
03.2023 - 10.2023
- Improving company's data infrastructure
- Led requirements defining and gathering for the general processes of company
- Analyzed business processes and created detailed documentation
- Testing and Quality Assurance of project
IT Specialist/Business Analyst
DO-İT
06.2022 - 03.2023
- Company Overview: DO IT is a top IT solutions integrator focusing on BS automation, specializing in EDMS implementation.
- Configured and customized SharePoint systems to meet company specifications, developed web applications, and prepared technical documentation.
- Prepared technical documentation to support system configurations and user instructions.
- Supported clients through the integration of Electronic Document Management Systems (EDMS).
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Trained employees on new technologies, increasing competency levels across the organization.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
App manager/Customer service
TAİM-Research and Development Center in Education
03.2021 - 05.2022
- Optimized customer satisfaction of company by resolving app-related issues swiftly, maintaining clear communication with customers, and guaranteeing seamless product delivery through the app
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Achieved a 80% increase in customer acquisition and improved client retention by launching a user-focused app, which enhanced course accessibility and provided a seamless experience, fostering long-term customer loyalty and satisfaction.
Education
IT Business Analyst Course -
Coders Azerbaijan
05.2024
Data Analytics Course -
Innab Academy
05.2022
Bachelor of Arts (B.A) - System engineering
Azerbaijan State Oil And Industry University
01.2020
Frontend Web Development Bootcamp -
IBA Tech Academy
12.2019
Skills
Jira
Balsamiq
Confluence
Communication
Postman
Responsible
Notion
Team work
SQL
BPMN
Figma
Software development life cycle
Languages
Azerbaijani
Proficient
C2
Turkish
Proficient
C2
English
Advanced
C1
German
Beginner
A1
Projects
Bolkart.az, 2023, Led project analysis to optimize credit card acquisition and ensure clear communication of cashback terms to customers. Collaborated with stakeholders to refine the user journey and effectively convey terms. Our efforts resulted in increased credit card acquisitions and enhanced customer satisfaction, contributing significantly to project success.
Timeline
IT Business Analyst
Bank of Baku
10.2023 - Current
IT Business Analyst
Bank of Baku
10.2023 - Current
IT Business Analyst
Ministry of Ecology and Natural Resources
03.2023 - 10.2023
IT Business Analyst
Ministry of Ecology and Natural Resources
03.2023 - 10.2023
IT Specialist/Business Analyst
DO-İT
06.2022 - 03.2023
App manager/Customer service
TAİM-Research and Development Center in Education
03.2021 - 05.2022
Data Analytics Course -
Innab Academy
Frontend Web Development Bootcamp -
IBA Tech Academy
IT Business Analyst Course -
Coders Azerbaijan
Bachelor of Arts (B.A) - System engineering
Azerbaijan State Oil And Industry University
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