Amir Iqbal
Baku,Azerbaijan
Summary
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Incoming Manager
Aristokrat Travel
Baku, Azerbaijan
11.2023 - Current
Experience as Incoming Manager at Aristokrat Travel, Baku, Azerbaijan:
At Aristokrat Travel, you expanded your expertise to cater to a global audience in Azerbaijan’s vibrant tourism landscape. Your role focused on:
- Destination Expertise: Highlighting Baku's unique blend of ancient history and modernity, curating tours that included iconic landmarks like the Flame Towers, Maiden Tower, and Gobustan National Park.
- Luxury Services: Collaborating with high-end hotels, fine dining establishments, and exclusive experiences to attract affluent travelers seeking premium travel experiences.
- Cultural Integration: Promoting Azerbaijan’s rich heritage, from its traditional music to its world-famous cuisine, while ensuring tours respected local customs and traditions.
- Team Leadership: Overseeing a team of multilingual guides and coordinators, ensuring the highest standards of service delivery.
- Innovative Solutions: Introducing creative tour packages and unique itineraries, such as wine tours in Gabala or adventure trips to Shahdag, to diversify the offerings.
Your role at Aristokrat Travel established you as an ambassador of Azerbaijani hospitality, consistently exceeding client expectations and fostering tourism growth in the region.
Incoming Manager
Sales Director
Lahore, Pakistan
06.2017 - 01.2023
Experience as Incoming Manager at AMIEE Travels, Pakistan:
In your role at AMIEE Travels, you managed the incoming tourism operations, ensuring seamless travel experiences for visitors exploring Pakistan. Your responsibilities included:
- Itinerary Design: Crafting bespoke travel plans tailored to the diverse interests of travelers, highlighting Pakistan’s rich cultural heritage, natural beauty, and unique destinations.
- Vendor Coordination: Establishing and maintaining strong relationships with local hotels, transport providers, and tour guides to deliver high-quality services.
- Cultural Sensitivity: Showcasing the traditions, history, and hospitality of Pakistan to international guests, making their visits memorable and meaningful.
- Crisis Management: Addressing and resolving logistical challenges or unforeseen issues to ensure smooth operations.
- Customer Satisfaction: Prioritizing client needs and preferences, receiving commendations for your professionalism and attention to detail.
Education
GCSEs - Science
PAF College Rafiqui
Pakistan 08.2000 - 08.2002
A-Levels - Pre-Engineering
Govt College
Pakistan 08.2002 - 08.2004
Certificate of Higher Education - Hospitality & Management
Tourism Board
Pakistan 08.2010 - 08.2012
Skills
1 Persuasive and Engaging Writing
- Skill: Crafting compelling itineraries and promotional content to attract tourists
- Example: Writing vivid descriptions of destinations, activities, and cultural experiences that inspire travelers to book tours
- Tip: Use sensory details and positive language to make your content captivating
- Skill: Writing formal emails, proposals, and contracts for clients and partners
- Example: Drafting clear and concise emails to confirm bookings, negotiate deals, or address client queries
- Tip: Maintain a polite, professional tone and ensure your writing is free from errors
- Skill: Creating guides, FAQs, and instructional content for travelers
- Example: Preparing a pre-arrival guide detailing weather conditions, local customs, and packing tips
- Tip: Use bullet points or headings to make information easy to read
- Skill: Documenting operational outcomes, client feedback, and budget analyses
- Example: Writing monthly reports summarizing the number of clients served, tours conducted, and financial performance
- Tip: Structure reports with clear sections, such as objectives, outcomes, and recommendations
- Skill: Writing posts, blogs, and advertisements to promote the company's services
- Example: Sharing engaging social media updates about upcoming events, seasonal packages, or travel tips
- Tip: Use a conversational tone and include call-to-action phrases like "Book now!" or "Explore with us!"
- Skill: Creating content in multiple languages or adapting it for different cultural audiences
- Example: Translating itineraries or marketing materials to appeal to international clients
- Tip: Collaborate with professional translators or use language tools for accuracy
- Skill: Writing swift and sensitive communication during emergencies or disruptions
- Example: Preparing announcements to inform clients of itinerary changes due to weather or logistical issues
- Tip: Be transparent, empathetic, and solution-focused
- Skill: Ensuring all written content is accurate and free of errors
- Example: Double-checking client names, dates, and destinations in confirmation letters or itineraries
- Tip: Proofread your work or use tools like Grammarly to catch mistakes
- Skill: Sharing travel stories to connect emotionally with clients
- Example: Writing blogs about memorable experiences from past tours or testimonials from satisfied travelers
- Tip: Highlight unique, personal, or surprising elements to make stories relatable and inspiring
- Skill: Drafting policies, training manuals, and strategic plans for internal use
- Example: Writing clear guidelines for handling client complaints or managing tour logistics
- Tip: Focus on clarity and ensure content is easy to follow for team members
Languages
English
Advanced
Hindi
Advanced
Urdu
Advanced
Arabic
Elementary
azerbaijan
Beginner
Russian
Beginner
Affiliations
- 1. Travel Enthusiasm Exploring new destinations, cultures, and cuisines. Documenting personal travel experiences through blogs or photography. 2. Cultural Appreciation Learning about the history, traditions, and customs of different regions. Participating in cultural festivals and events. 3. Adventure and Outdoor Activities Hiking, trekking, or mountain climbing. Water sports like snorkeling, scuba diving, or kayaking. 4. Photography and Videography Capturing landscapes, architecture, and people during travels. Creating travel videos or vlogs to share experiences. 5. Writing and Storytelling Writing travel blogs, reviews, or itineraries. Sharing travel stories through social media or travel platforms. 6. Language Learning Learning new languages to communicate with people from different cultures. Practicing phrases or greetings to connect with locals during trips. 7. Gastronomy and Culinary Exploration Tasting and reviewing local cuisines from around the world. Attending cooking classes to learn traditional recipes. 8. Nature and Wildlife Enthusiasm Visiting national parks and nature reserves. Birdwatching, wildlife photography, or eco-tourism activities. 9. Event Management and Planning Organizing travel meetups or cultural exchange programs. Coordinating group tours or excursions. 10. Heritage and Architecture Interest Exploring historical sites, museums, and landmarks. Studying architectural styles and their cultural significance. 11. Sustainable Tourism Advocacy Promoting eco-friendly travel practices. Supporting local communities through responsible tourism. 12. Socializing and Networking Engaging with fellow travelers and building connections. Participating in travel forums, groups, or clubs.
Accomplishments
1. Outstanding Sales Performance
- Successfully promoting and selling travel packages, achieving or surpassing sales targets.
- Demonstrating a deep understanding of client needs and matching them with tailored experiences.
- Designing creative itineraries and exclusive experiences that appeal to diverse clientele.
- Introducing unique travel products, such as adventure tours, luxury packages, or cultural immersion trips, that became client favorites.
- Providing exceptional service and ensuring customer satisfaction, leading to repeat business and referrals.
- Building lasting relationships with clients by understanding their preferences and exceeding expectations.
- Coordinating effectively with team members, vendors, and partners to deliver seamless travel experiences.
- Leading initiatives that boosted Aristokrat Travel’s reputation and market presence.
- Leveraging social media, online platforms, and offline networks to attract more customers.
- Crafting persuasive marketing materials and campaigns that drove bookings and visibility.
References
References available upon request.
Timeline
Incoming Manager
Aristokrat Travel
11.2023 - Current
Incoming Manager
Sales Director
06.2017 - 01.2023
Certificate of Higher Education - Hospitality & Management
Tourism Board
08.2010 - 08.2012
A-Levels - Pre-Engineering
Govt College
08.2002 - 08.2004
GCSEs - Science
PAF College Rafiqui
08.2000 - 08.2002
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