Amy Coffey
Chandler
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Air Support Incorporated
01.2024 - 01.2025
- Responsible for scheduling deliveries and pickups of ROMTech medical rehabilitation devices for patients that have had knee surgery.
- Scheduled by phone and email, deliveries/pickups including white glove service which involved delivery to room of choice, set in place, unpacking and debris removal for both residential and businesses. Coordinating with drivers and dispatch to ensure all was done in a timely manner at the customer’s request.
- Other roles included excel spreadsheet reports, billing and invoicing customers and vendors.
International Operations Specialist
RXO Freight Forwarding
01.2022 - 01.2024
- Managed international air import/export, ocean import/export, and domestic air logistics.
- Prepared competitive quotes based on customer requests and processed international documentation.
- Arranged pickups and deliveries, provided daily updates on statuses, and processed invoices.
- Delivered exceptional customer service, including tracking, tracing, and routing freight efficiently and cost-effectively.
Import/Export Coordinator
Cyclone Shipping
01.2021 - 01.2022
- Coordinated ocean import/export shipments with various stakeholders, including shippers, consignees, and truckers.
- Set up bookings, arranged inland transportation, and ensured shipments reached their final destinations.
- Verified shipment weights, calculated rates, and ensured audit compliance with FMC regulations.
- Supported local sales efforts with prompt rate requests and maintained communication with customers, carriers, and vendors.
International Operations Specialist
Global Diversity Logistics
01.2019 - 01.2021
- Served as the primary point of contact for assigned Intel accounts, managing import/export and intra-international shipments.
- Reviewed and updated shipment statuses handled billing and quoting and communicated updates to customers.
- Implemented improved operational procedures to enhance process efficiency.
Operations Specialist
Mach1 Global Logistics
01.2018 - 01.2019
- Managed exports and imports across the United States for VIP accounts including Boeing, Condor, and Honeywell.
- Oversaw all aspects of freight movement, including accounting, quoting, billing, tracking, and customer updates.
Operations Manager
Dachser Air & Sea Logistics
01.2011 - 01.2018
- Maintained positive relationships with customers, vendors, carriers, and other Dachser offices.
- Managed ocean import/export, air import/export logistics, pricing, quoting, and billing.
- Ensured timely shipment delivery with customs clearance, managed corporate reports, and handled escalations.
- Resolved customer complaints by researching root causes and developing corrective action plans.
- Supervised and managed all employees within the operations team.
Education
Associate of Art - Business Administration
Phoenix College
Phoenix, Arizona01.1991
Skills
- Account Management: Proven ability to manage client accounts and maintain strong relationships
- Strong Team Player: Collaborative and effective in working within team environments
- Sense of Urgency: Demonstrates promptness and prioritization in addressing urgent matters
- Passionate: Enthusiastic and dedicated to achieving results
- Customer Service: 30 years of customer service experience by phone and in person
- Accounting Experience: International billing, vendor billing, accounts receivable and payable
- Excellent Verbal/Written Communication: Exceptional skills in communicating clearly and professionally with customers
- Proficient in Microsoft Outlook and Excel: Advanced knowledge and use of these tools for daily operations
- Knowledge of SAP, IES, Cargo Wise, Crown, L-Center, Mover Suite, and QuickBooks: Experienced in using various logistics and accounting software
- TSA Compliant: Adheres to Transportation Security Administration regulations
- FTL, LTL, FCL, LCL Experience: Expertise in Full Truckload, Less-than-Truckload, Full Container Load, and Less-than-Container Load shipping
Languages
English
Full Professional
Timeline
Customer Service Representative
Air Support Incorporated
01.2024 - 01.2025
International Operations Specialist
RXO Freight Forwarding
01.2022 - 01.2024
Import/Export Coordinator
Cyclone Shipping
01.2021 - 01.2022
International Operations Specialist
Global Diversity Logistics
01.2019 - 01.2021
Operations Specialist
Mach1 Global Logistics
01.2018 - 01.2019
Operations Manager
Dachser Air & Sea Logistics
01.2011 - 01.2018
Associate of Art - Business Administration
Phoenix College
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