Amy Harrington
Surprise
Summary
Dedicated Certified Nursing Assistant with expertise in patient care, behavior management, and developmental disabilities. Committed to providing compassionate support and ensuring patient safety through effective communication and teamwork.
Overview
15
15
years of professional experience
Work History
CNA - Certified Nursing Assistant
Shea Post Acute
Phoenix
07.2023 - 01.2025
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration, under the supervision of a nurse.
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility
- Administered medications orally or topically according to physician orders while adhering strictly to dosage guidelines
- Performed basic first aid procedures in emergency situations until further medical help arrived
- Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer
Assistant Manager
Life Storage
Phoenix
03.2021 - 07.2023
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Direct Care Worker
The Mentor Network
Phoenix
12.2014 - 03.2020
- Provided direct care and support to individuals with disabilities, enhancing safety and quality of life.
- Assisted clients with daily living activities including bathing, grooming, and meal preparation.
- Administered medications per prescribed schedules, documenting changes or reactions observed.
- Implemented individualized care plans promoting independence and personal growth based on client needs.
- Supported participation in community outings to improve social integration.
- Collaborated with multidisciplinary teams to ensure comprehensive care for all clients.
- Responded promptly to emergencies by following established protocols, ensuring client safety.
- Promoted positive environments through inclusive activities fostering a sense of belonging.
Cashier/Customer Service
Circle K
Phoenix
02.2010 - 09.2013
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained extensive product knowledge to assist customers effectively with questions.
- Managed high volume of calls and emails, consistently exceeding response time goals.
- Resolved customer complaints professionally, implementing solutions to enhance loyalty.
- Collaborated with cross-functional teams to escalate complex issues for timely resolutions.
- Developed strong relationships with key clients through personalized communication and support.
- Assisted customers in product selection based on needs, boosting sales revenue.
- Trained new team members on policies and best practices for outstanding service.
Education
Certified nursing assistant - Medical
Phoenix, AZ04.2024
Certified Direct care - Medical
Phoenix, AZ01.2015
High school diploma -
Phoenix, AZ05.2010
Skills
- Meal preparation and home care
- Patient care and caregiving
- Behavior management strategies
- Experience with developmental disabilities
- Vital signs monitoring
- Medication administration and catheter care
- Infection control practices
- Customer service excellence
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
CNA - Certified Nursing Assistant
Shea Post Acute
07.2023 - 01.2025
Assistant Manager
Life Storage
03.2021 - 07.2023
Direct Care Worker
The Mentor Network
12.2014 - 03.2020
Cashier/Customer Service
Circle K
02.2010 - 09.2013
Certified nursing assistant - Medical
Certified Direct care - Medical
High school diploma -
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