AMY KOPPIEN
Glendale
Summary
Compassionate Registered Nurse with over 10 years of diverse clinical, case management, remote care, hospice, and dialysis experience. Proven background in telephonic care coordination, and patient advocacy across acute care, hospice, palliative care, and telehealth settings.Strong leadership skills, with experience as a Nurse Navigator Team Lead.
Overview
9
9
years of professional experience
Work History
Nurse Navigator Team Lead
Global Medical Response
Phoenix
08.2025 - Current
- Lead and support a team of nurse navigators coordinating patient care and medical transport services.
- Provide clinical oversight, escalation management, and quality assurance.
- Educated patients on treatment options and healthcare resources.
PRN Weekend On-Call RN
Sage Hospice Primary and Palliative Care
Scottsdale
09.2023 - Current
- Provided on-call nursing support for hospice and palliative care patients
- Conducted symptom management, medication reconciliation, and patient/family education
- Coordinated care with providers and interdisciplinary teams
Outreach Nurse Consultant/ Case Manager
Personify Health
Fresno
01.2024 - 01.2025
- Managed complex patient cases in a fully remote environment
- Collaborated with providers, and care teams to improve outcome
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Urgent Care Nurse
Optum Home & Community Care (Landmark Health)
Phoenix
07.2023 - 01.2024
- Delivered urgent in-home clinical assessments and interventions
- Supported high-risk patients with chronic and acute conditions
Outreach Case Manager
Optum Services (Kidney Resource Services)
Minneapolis
06.2021 - 07.2023
- Provided telephonic case management for patients with kidney disease
- Educated patients on treatment options and coordinated care plans
- Reduced hospitalizations through proactive outreach and monitoring
Phone Triage Nurse - PRN
AVERA Health
Sioux Falls
12.2022 - 04.2023
- Performed clinical triage and patient assessment via phone
- Provided evidence-based guidance
Peritoneal Dialysis RN
DaVita
Glendale
01.2021 - 05.2021
- Educated patients and families on dialysis procedures and home care techniques.
- Monitored patient condition and reported changes to the healthcare team promptly.
- Conducted periodic assessments to evaluate effectiveness of dialysis treatments and make necessary adjustments.
Outreach Case Manager
Optum Services (Kidney Resource Services)
Minneapolis
08.2019 - 01.2021
- Provided telephonic case management for patients with kidney disease
- Educated patients on treatment options and coordinated care plans
- Reduced hospitalizations through proactive outreach and monitoring
Peritoneal Dialysis RN
Sanford Health
Sioux Falls
08.2017 - 08.2019
- Educated patients and families on dialysis procedures and home care techniques.
- Monitored patient condition and reported changes to the healthcare team promptly.
- Conducted periodic assessments to evaluate effectiveness of dialysis treatments and make necessary adjustments.
Education
Bachelor of Science - Nursing
University of South Dakota
Vermillion, South Dakota05.2018
Associates of Science - Nursing
University of South Dakota
Vermillion, South Dakota05.2014
Licensed Practical Nursing Program -
Southeast Technical Institute
Sioux Falls, South Dakota05.2013
Diploma -
Watertown Senior High School
Watertown, South Dakota05.1999
Skills
- Patient education
- Care coordination
- Symptom management
- Quality assurance
- Interdisciplinary collaboration
- Case management
- Remote patient monitoring
- Leadership skills
- Attention to detail
- Effective communication
- Problem solving
- Time management
- End-of-life care
- Patient assessment
References
References available upon request.
Timeline
Nurse Navigator Team Lead
Global Medical Response
08.2025 - Current
Outreach Nurse Consultant/ Case Manager
Personify Health
01.2024 - 01.2025
PRN Weekend On-Call RN
Sage Hospice Primary and Palliative Care
09.2023 - Current
Urgent Care Nurse
Optum Home & Community Care (Landmark Health)
07.2023 - 01.2024
Phone Triage Nurse - PRN
AVERA Health
12.2022 - 04.2023
Outreach Case Manager
Optum Services (Kidney Resource Services)
06.2021 - 07.2023
Peritoneal Dialysis RN
DaVita
01.2021 - 05.2021
Outreach Case Manager
Optum Services (Kidney Resource Services)
08.2019 - 01.2021
Peritoneal Dialysis RN
Sanford Health
08.2017 - 08.2019
Bachelor of Science - Nursing
University of South Dakota
Associates of Science - Nursing
University of South Dakota
Licensed Practical Nursing Program -
Southeast Technical Institute
Diploma -
Watertown Senior High School