Amy Le
Phoenix
Summary
People Operations professional with over 3 years of experience supporting global, remote-first tech organizations. Proven expertise in Workday HRIS administration, global employee lifecycle operations, compliance, and high-volume onboarding. Known for building scalable People Ops processes, maintaining exceptional data integrity, and serving as a trusted partner to employees and cross-functional stakeholders across multiple time zones.
Overview
5
5
years of professional experience
Work History
People Operations Coordinator
Yelp Inc.
San Francisco
11.2022 - Current
- Own end-to-end global onboarding and offboarding processes for employees across the U.S., Canada, Europe, Germany, and Mexico, in a fully remote environment.
- Support high-volume onboarding (250+ employees per month), ensuring timely completion of documentation, system access, background checks, and compliance requirements.
- Administer Workday HRIS, maintaining high data integrity through regular audits, reporting, and system updates.
- Manage background check operations through HireRight, partnering with vendors and internal stakeholders to resolve issues, and ensure on-time start dates.
- Serve as a primary point of contact for employee inquiries, resolving HRIS, payroll, benefits, and policy questions via Jira ticketing queues.
- Support compliance initiatives, including I-9 verification, employment audits, and regulatory documentation.
- Identify, document, and implement People Operations process improvements, improving scalability, efficiency, and employee experience.
- Collaborate cross-functionally with Recruiting, Legal, Payroll, Benefits, IT, and Business Partners to support the full employee lifecycle across multiple time zones.
Central Operations Associate
Amazon
Tempe
01.2021 - 10.2022
- Supported large-scale operational workflows across North America, Europe, and Japan in a high-volume environment.
- Acted as a key point of contact for associates and internal stakeholders, resolving complex issues via phone, chat, and email.
- Coordinated daily operational activities to ensure efficiency and service-level adherence.
- Trained new associates on standard operating procedures and best practices
- Demonstrated strong problem-solving, documentation, and cross-functional communication skills.
Education
Bachelor of Arts - Business Human Resources
Arizona State University
Tempe, AZ05-2022
Skills
- Global employee lifecycle management (onboarding, offboarding, job changes)
- High-volume global onboarding (250 employees per month)
- I-9 verification and employment eligibility compliance (Tracker I-9)
- Workday HRIS administration (data integrity, reporting, job changes)
- iCIMS ATS administration
- HireRight background check administration
- Jira Service Desk, ticketing, and workflow management
- HR reporting, audits, data analysis, and regulatory compliance
- Process design, documentation, and continuous improvement
- Excel, Google Sheets, PowerPoint
Timeline
People Operations Coordinator
Yelp Inc.
11.2022 - Current
Central Operations Associate
Amazon
01.2021 - 10.2022
Bachelor of Arts - Business Human Resources
Arizona State University