Amy Miller
Customer Service Associate
Phoenix,AZ
Summary
Dynamic, client-focused professional with over 6 years of experience delivering exceptional service across retail, hospitality, and banking sectors. Proven expertise in building trust with clients, consistently exceeding sales goals, and crafting personalized customer experiences that drive loyalty. Adept at mastering new products quickly and staying ahead of beauty trends while fostering inclusive, team-oriented environments that enhance collaboration and productivity. Committed to creating memorable interactions that elevate brand reputation and customer satisfaction.
Overview
5
5
years of professional experience
Work History
New Account Representative
FirstBank
03.2022 - 12.2023
- Earned #1 sales ranking among representatives by actively listening to client needs and tailoring personalized solutions.
- Built strong relationships with diverse clients through clear communication and attentive service.
- Demonstrated reliability, accuracy, and attention to detail in managing sensitive account data.
- Balanced sales goals with client trust, ensuring professionalism and compliance at all times.
Hospitality Associate
Flower Child
08.2021 - 03.2022
- Delivered warm, proactive service to every guest, ensuring a welcoming environment.
- Handled high-volume orders efficiently while maintaining accuracy and a positive demeanor.
- Recognized for adaptability and teamwork in fast-paced environments.
- Greeted approximately 200 guests per day and quickly adapted to high volume rushes.
Customer Service Associate
Whole Foods Market
03.2021 - 03.2022
- Supported over 300 customers daily with a solutions-focused mindset.
- Educated customers on products and promotions to improve satisfaction and drive sales.
- Maintained POS accuracy and collaborated with team members to meet store goals.
Program Leader
Youth With A Mission
01.2019 - 03.2020
- Directed a 6-member outreach team, providing mentorship, scheduling, and training.
- Hosted and organized community-building events, delivering engaging and inclusive experiences.
- Produced written content for the organization’s blog to connect with international audiences.
Education
Associate in Journalism - Journalism
Glendale Community College
Glendale01-2027
High School Diploma -
Cornerstone Charter School
Phoenix, AZ01.2018
Skills
Client relationship development
Sales proficiency
Product expertise
Effective communication
Collaborative teamwork
Time Management & Organizational Skills
Strategic problem-solving
Attention to Detail & Accuracy
Timeline
New Account Representative
FirstBank
03.2022 - 12.2023
Hospitality Associate
Flower Child
08.2021 - 03.2022
Customer Service Associate
Whole Foods Market
03.2021 - 03.2022
Program Leader
Youth With A Mission
01.2019 - 03.2020
Associate in Journalism - Journalism
Glendale Community College
High School Diploma -
Cornerstone Charter School
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