Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amy Piorkowski

Chandler,AZ

Summary

Experienced hospitality and sales professional with over 15 years of expertise in customer service, event management, and team leadership. Skilled in building lasting client relationships, driving revenue growth through upselling and personalized service, and managing daily business operations. Committed to delivering memorable guest experiences and exceeding service standards.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Owner/Operator

Piorkowski Home & Events
04.2011 - Current
  • Founded and scaled a residential cleaning and event services company through client referrals and exceptional service.
  • Built a loyal client base through trust, confidentiality, and superior service delivery.
  • Managed event planning logistics, staffing, and execution to create seamless home events.
  • Grew revenue consistently year over year through upselling services and word-of-mouth marketing.

Banquet Server & Bartender

Arizona Grand Resort
01.2010 - 04.2016
    • Delivered outstanding guest experiences in a high-pressure, fast-paced resort environment.
    • Utilized upselling techniques to drive increased food and beverage sales.
    • Ensured event success through detailed event setup, execution, and breakdown.
    • Recognized with the Grand Service Team Award for excellence in guest services.

Casino Dealer

Gila River Casino
04.2003 - 11.2009
  • Enhanced guest loyalty through personalized service and entertainment.
  • Maintained strict adherence to gaming rules and security protocols, handling large sums of money responsibly.
  • Awarded the Excellence Award two consecutive years for outstanding performance.

General Manager

Mill Avenue Beer Company
12.1999 - 07.2003
    • Led daily operations for a 22-person team in a high-traffic dining environment.
    • Directed hiring, training, scheduling, and performance management.
    • Oversaw budgeting, inventory control, and profit and loss accountability.
    • Improved operational efficiency and team productivity through hands-on leadership

Education

Bachelor of Arts - Clothing, Textiles & Interior Design, Business

University of Akron
Akron, OH
12.1993

Skills

  • Customer Relationship Management
  • Event Planning & Execution
  • Upselling & Revenue Generation
  • Team Leadership & Training
  • High-Volume Service Environments
  • Conflict Resolution

Certification

CPR Certification

Timeline

Owner/Operator

Piorkowski Home & Events
04.2011 - Current

Banquet Server & Bartender

Arizona Grand Resort
01.2010 - 04.2016

Casino Dealer

Gila River Casino
04.2003 - 11.2009

General Manager

Mill Avenue Beer Company
12.1999 - 07.2003

Bachelor of Arts - Clothing, Textiles & Interior Design, Business

University of Akron

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Amy Piorkowski