Amy Selle
Phoenix
Summary
Experienced case manager and registered nurse with a strong focus on compassionate leadership and team collaboration. Skilled in crisis intervention and effective communication, committed to delivering high-quality, patient-centered care within interdisciplinary teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Case Manager/ Registered Nurse
Assisted Cares
Phoenix
08.2025 - Current
- Conducted comprehensive patient assessments to develop individualized care plans.
- Coordinated with interdisciplinary teams to ensure quality patient care delivery.
- Educated patients and families on effective medication management and proactive health maintenance to promote better health outcomes.
- Monitored patient progress and adjusted care plans for effectiveness.
- Documented patient interactions and care activities in electronic health records.
- Advocated for patients' needs within healthcare systems, improving access to necessary services and enhancing patient satisfaction.
- Provided emotional support and counseling to patients and their families.
- Compiled data for monthly reports related to clinical outcomes, customer satisfaction surveys.
- Performed comprehensive physical assessments in accordance with agency policies and procedures.
- Assessed safety risks in the home environment such as fall hazards or improper use of medical equipment.
- Managed caseload efficiently while meeting productivity goals set forth by management.
- Evaluated effectiveness of nursing interventions according to established standards and guidelines.
- Coordinated delivery of durable medical equipment with vendors per patient plan of care.
- Collaborated with physicians, families, and other healthcare professionals to ensure quality of care.
- Participated in interdisciplinary team meetings to discuss patient status and coordinate services provided by other disciplines.
- Facilitated discharge planning by coordinating resources and support services, ensuring smooth transitions from hospital to home.
- Provided compassionate end-of-life care through palliative measures such as pain management or symptom control.
- Adhered strictly to HIPAA regulations when handling confidential information related to clients' health records.
- Actively participated in continuing education programs designed to enhance professional knowledge base.
- Counseled family members on how best to provide ongoing support for their loved one's recovery at home.
- Provided skilled nursing assessments, interventions, and treatments to homebound patients.
- Developed care plans and coordinated services for home health patients.
- Maintained timely documentation of all patient visits in the electronic medical record system.
- Attended community health fairs and events to promote home health services offered by the agency.
- Completed initial assessments of patients and family to determine and address individual home care needs.
- Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
- Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
- Participated in on-call rotations and delivered after-hours care.
Registered Nurse Supervisor
Community Bridges Inc.
Mesa
10.2020 - Current
- Assessed patient mental health conditions and developed personalized care plans.
- Assessed patient needs and developed individualized treatment plans accordingly.
- Developed individualized care plans based on patient needs and preferences.
- Administered psychiatric medications and monitored for side effects or reactions.
- Administered medication and monitored adverse reactions to treatments.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Provided crisis intervention and de-escalation techniques during acute episodes.
- Provided crisis intervention services for acute issues such as suicide attempts or hallucinations.
- Collaborated with multidisciplinary teams to enhance patient treatment strategies.
- Coordinated with healthcare team to establish, enact, and evaluate patient care plans.
- Facilitated group therapy sessions to promote peer support and social skills development.
- Facilitated therapeutic activities that promoted socialization and improved interpersonal skills among patients.
- Conducted therapeutic sessions to support patients' emotional and psychological needs.
- Educated families on mental health issues and available treatment options to enhance support for patients.
- Counseled families on how best to support their loved ones suffering from a mental illness.
- Advised families on available community resources that can provide additional support after discharge from the facility.
- Educated staff members about current trends in psychiatry practice through lectures, seminars and workshops.
- Attended continuing education classes related to advancements in psychiatric nursing practice.
- Documented patient progress in electronic health records for accurate tracking.
- Assessed and monitored psychiatric patients' physical and mental health conditions.
- Observed behavior patterns of individuals exhibiting psychotic or depressive symptoms to identify possible causes or triggers for the behaviors.
- Evaluated the effectiveness of interventions by monitoring changes in patients' moods, behaviors and overall functioning.
- Conducted regular assessments of patient progress towards treatment goals.
- Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plans.
- Performed physical exams according to hospital protocols.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Coordinated with healthcare team to establish, enact, and evaluate patient care plans.
- Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plans.
Registered Nurse
University of Iowa Hospital and Clinics
Iowa City
07.2001 - 01.2023
- Administered medications and monitored patient responses effectively.
- Provided direct patient care in a fast-paced medical-surgical unit.
- Assisted in wound care and implemented therapeutic procedures to enhance patient recovery.
- Collaborated with multidisciplinary teams to develop patient-centered care plans.
- Documented comprehensive patient assessments and interventions in electronic records to ensure continuity of care.
- Responded quickly and effectively to life-saving situations using nursing standards and protocols for treatment.
- Assessed patient's medical needs to develop and implement care plans.
- Provided compassionate care for patients with chronic illnesses, improving their quality of life and comfort.
- Participated in continuing education programs to stay current with best practices in nursing care.
Registered Nurse, Cardiac Telemetry
Abrazo Arizona Heart Hospital
Phoenix
09.2020 - 03.2022
- Monitored cardiac telemetry patients' vital signs and reported significant changes.
- Administered medications and managed intravenous therapy for patient care.
- Collaborated with physicians to create personalized care plans, enhancing patient-centered treatment strategies.
- Assisted in emergency response situations by performing advanced life support techniques.
- Trained new nursing staff on telemetry protocols and best practices for patient care.
- Participated in interdisciplinary team meetings to enhance patient outcomes and care coordination.
- Served as a preceptor for new nurses entering the Cardiac Telemetry unit.
- Coordinated interdisciplinary team meetings to review patient progress, fostering effective communication and collaboration for improved outcomes.
- Provided direct patient care to individuals admitted with cardiac arrhythmias.
- Collaborated with physicians regarding complex medical cases involving cardiac telemetry patients.
- Performed 12-lead electrocardiograms on patients and interpreted results.
- Interpreted cardiology test results such as echocardiograms, stress tests or Holter monitors.
- Educated patients and families on diagnosis, treatment plans, medications, and lifestyle modifications to promote adherence and understanding.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Assessed and monitored cardiac telemetry patients for changes in heart rhythm.
Director of Operations
Bowes In Home Care
Rock Falls
07.2017 - 09.2020
- Managed day-to-day operations of a large staff in multiple departments.
- Oversaw daily operations and ensured compliance with care regulations.
- Developed training programs for staff on best practices in home care.
- Designed and implemented training programs for new and existing staff to ensure adherence to best practices in care.
- Coordinated scheduling and resource allocation for caregiving teams to optimize service delivery.
- Implemented quality assurance measures to enhance service delivery.
- Collaborated with healthcare providers to coordinate patient care plans.
- Streamlined communication processes between caregivers and management teams.
- Facilitated problem-solving sessions to address operational challenges effectively.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Established policies and procedures to streamline workflow processes and enhance operational efficiency.
- Provided leadership and guidance to subordinate managers and supervisors.
- Worked with management team to develop operational goals aligned with business strategy.
- Ensured compliance with applicable laws, regulations, industry standards.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed and maintained client relationships to grow business and improve account retention.
Registered Nurse Supervisor
Northwestern Memorial HealthCare
Chicago
05.2015 - 09.2017
- Managed and supervised a team of 30 registered nurses.
- Supervised nursing staff, ensuring compliance with policies and protocols to enhance patient care quality.
- Managed scheduling and staffing to optimize nurse coverage and improve response times to patient needs.
- Mentored nursing staff, providing guidance on best practices and clinical skills.
- Implemented training programs for new hires, enhancing team competency and performance.
- Evaluated patient progress and adjusted care plans based on changing needs.
- Provided leadership during emergency situations ensuring high standards of patient safety are met.
- Oversaw multi-unit operations and addressed operational, staffing and care issues with immediate or long-term impacts.
- Developed policies and procedures for the nursing unit.
- Monitored clinical outcomes to identify and implement improvements in care delivery processes.
- Collaborated with interdisciplinary teams to coordinate patient care strategies.
- Collaborated with other healthcare professionals to coordinate care for patients.
- Created individualized patient plans based on assessment findings.
- Provided guidance, support and professional development to staff members.
- Coordinated and led in-services to facilitate nursing leadership development and career growth.
RN Educator
Health Resource Solutions
Lombard
05.2013 - 07.2015
- Designed and implemented educational programs for nursing staff and healthcare professionals to enhance clinical knowledge and skills.
- Facilitated training sessions on clinical best practices and patient care techniques.
- Evaluated nursing competencies through assessments and hands-on simulations.
- Collaborated with interdisciplinary teams to enhance educational resources and materials.
- Mentored new nurse educators in curriculum design and instructional strategies.
- Implemented evidence-based practices in educational content to ensure relevance.
- Conducted workshops on regulatory compliance and safety protocols for nursing staff.
- Facilitated regular training courses that enabled staff to meet patient care goals and improve outcome standards.
- Assessed new nursing staff with fair and consistent evaluation tools to determine knowledge and quality of care delivery.
- Delivered industry-leading educational experiences by integrating theoretical knowledge, evidence-based principles and expertise in clinical nursing.
- Supported grant applications to secure funding for innovative nursing education research projects, expanding educational opportunities and resources.
- Provided support to faculty members developing online modules used in distance learning courses.
RN Case Manager
Centegra Hospital
McHenry
04.2012 - 07.2013
- Assessed patient needs and developed individualized treatment strategies.
- Coordinated comprehensive patient care plans with interdisciplinary healthcare teams to enhance patient outcomes.
- Managed complex cases involving multiple healthcare services and providers.
- Monitored patient progress and adjusted care plans.
- Facilitated effective communication among patients, families, and healthcare providers to ensure alignment on care goals.
- Educated patients and families on health management and resources.
- Developed tailored discharge plans for patients transitioning from acute care to home or alternate facilities, ensuring continuity of care.
- Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
- Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
- Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
RN Float Pool
Lutheran General Hospital
Park Ridge
09.2005 - 04.2013
- Administered medications and monitored patient responses to ensure safety and comfort.
- Provided direct patient care, including administering medications, treatments, and education to patients and families.
- Provided comprehensive patient care in diverse clinical settings across the hospital.
- Collaborated with multidisciplinary teams to create and implement patient-centered treatment plans.
- Collaborated with interdisciplinary team members to develop holistic plan of care for patients.
- Evaluated patient response to interventions through ongoing assessment of condition.
- Monitored vital signs, intake and output levels, and lab values.
- Facilitated timely discharge planning process for assigned patients.
- Educated patients and families on managing health conditions and understanding discharge instructions, enhancing patient engagement.
- Advocated for patients' needs while coordinating with healthcare professionals seamlessly.
- Responded quickly and effectively to emergent situations while maintaining composure under pressure.
- Assisted in emergency situations by performing critical interventions.
- Trained new staff on hospital protocols and best nursing practices effectively.
- Participated in unit-based quality improvement initiatives, contributing to enhanced safety protocols and improved patient outcomes.
- Actively participated in professional development activities such as continuing education classes or seminars.
- Utilized evidence-based practice guidelines to ensure high quality nursing care.
RN
Cross Country Travel Corps
Boca Raton
01.2003 - 09.2005
- Administered medications and monitored patient responses during treatment protocols.
- Conducted thorough assessments to identify patient needs and medical histories, ensuring tailored care approaches.
- Educated patients and families on health management and recovery strategies to enhance understanding and adherence.
- Delivered patient care in diverse clinical settings across various healthcare facilities.
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Developed nursing care plans based on individual needs of each patient.
- Facilitated communication among healthcare team members to coordinate effective and comprehensive patient care.
- Implemented infection control measures to ensure patient safety in all environments.
- Utilized specialized equipment such as ventilators, oxygen delivery systems, and IV pumps based on individual patient needs.
- Trained and mentored new nursing staff on best practices and protocols.
- Utilized electronic health records systems for accurate documentation and communication.
- Ensured compliance with applicable laws and regulations governing the practice of nursing within the scope of travel nurse duties.
- Conducted physical exams, ordered laboratory tests, and interpreted results for diagnosis.
RN, Medical-Surgical
Genesis Medical Center
Davenport
07.2000 - 07.2001
- Provided direct patient care in a fast-paced medical-surgical unit.
- Administered medications and monitored patient responses effectively.
- Collaborated with multidisciplinary teams to create and implement patient-centered care plans, enhancing overall patient outcomes.
- Documented comprehensive patient assessments, interventions, and outcomes in electronic records, ensuring accurate and timely information for care continuity.
- Responded quickly and effectively to life-saving situations using nursing standards and protocols for treatment.
- Assessed patient's medical needs to develop and implement care plans.
- Monitored and reported significant symptoms and changes in patients' conditions, facilitating prompt interventions and improving patient safety.
Education
Bachelor of Science - BSN
Capella University
Minneapolis, MN06-2025
Bachelor of Arts - Bachelors in Religious Studies
Nations University
West Monroe, LA06-2024
Associate of Science - Nursing
Eastern Iowa Community College
Bettendorf, IA07-2000
Master of Arts - Masters of Theology
Nations University
West Monroe, LA04-2026
Skills
- Case management
- Care plan development
- Clinical assessment
- Patient care management
- Crisis intervention
- Risk management
- Compliance adherence
- Policy implementation
- Standards of practice
- Team collaboration
Certification
- Registered Nurse, Iowa Compact
- COS-C
- BLS
- ACLS
Timeline
Case Manager/ Registered Nurse
Assisted Cares
08.2025 - Current
Registered Nurse Supervisor
Community Bridges Inc.
10.2020 - Current
Registered Nurse, Cardiac Telemetry
Abrazo Arizona Heart Hospital
09.2020 - 03.2022
Director of Operations
Bowes In Home Care
07.2017 - 09.2020
Registered Nurse Supervisor
Northwestern Memorial HealthCare
05.2015 - 09.2017
RN Educator
Health Resource Solutions
05.2013 - 07.2015
RN Case Manager
Centegra Hospital
04.2012 - 07.2013
RN Float Pool
Lutheran General Hospital
09.2005 - 04.2013
RN
Cross Country Travel Corps
01.2003 - 09.2005
Registered Nurse
University of Iowa Hospital and Clinics
07.2001 - 01.2023
RN, Medical-Surgical
Genesis Medical Center
07.2000 - 07.2001
Bachelor of Science - BSN
Capella University
Bachelor of Arts - Bachelors in Religious Studies
Nations University
Associate of Science - Nursing
Eastern Iowa Community College
Master of Arts - Masters of Theology
Nations University