Amy Shaw

• Outbound and Inbound calls to and from travel agents to assist with their client's travel needs and preferences.
• Advise travel agents about itineraries based upon their client's destination preference, while successfully negotiating current rates based upon availability.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Followed up with Travel Agents to increase customer service with guests travel plans.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Guiding guests to make their booking experience exciting and comfortable.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Resolved conflicts regarding scheduling, air and technical difficulties.

• Managed senior-level personnel working in marketing and sales capacities.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.