Ana Aguirre
Tucson
Summary
Reliable Direct Support Professional/ Recovery coach enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with hands-on experience in administrative roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recovery Coach
La Frontera Center Arizona
Tucson
01.2022 - Current
- Implemented personalized treatment plans and monitored progress.
- Put together list of applicable resources and helped secure necessary referrals.
- Counseled individuals, families and groups as part of recovery process.
- Attended treatment meetings to outline and review plans.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Established solid record of maintaining consistent performance and quality levels.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Made phone calls and sent emails to establish leads.
- Reached out to potential customers using provided calling list.
Day Program Manager
Rescare AZ
Tucson
01.2020 - Current
Group Home Manager
Rescare AZ
Tucson
02.2019 - 01.2020
Direct Support Professional
ResCare AZ
Tucson
10.2018 - 02.2019
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Maintained clean, safe and well-organized patient environment.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Helped diagnose patients and deliver treatments with medication administration and specimen collection.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Developed rapport to create safe and trusting environment for care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Handled incoming information requests for several busy executives.
- Liaised with key accounts to deliver targeted administrative household support.
- Assisted with daily living activities, running errands and household chores.
- Scheduled daily and weekly care hours for client caseload.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supervised multiple household staff, contractors and vendors.
- Supervised [Number] household staff, contractors and vendors.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05.2019
Skills
- Problem Identification
- Service Documentation
- Bedside Care
- Personal Hygiene Assistance
- First Aid Certification
- Attentive to People
- Caring Companionship
- Convalescence Support
- Patient Ambulation
- Decision Making
- Needs Assessment
- Diet and Nutrition
- Progress Tracking
- Relationship Building
- Ability to Lift Clients
- Client Records Management
- Clear Communication
- Supportive Personality
- Team Collaboration
- Time Management
- Client Education
- CPR Certification
- Critical Thinking
- Social Perceptiveness
- Care Planning
- Personal Service
- Household Cleaning
- Physical Stamina
- Client Transportation
- Injury Prevention
- Communication Assistance
- Documentation and Recordkeeping
- Safety Compliance
- Schedule Maintenance
- Grocery Shopping
- Laptop and Tablet Operation
- Wound Care
- Word Processing
- Remote Video Conferencing
- Medication Administration
- Vitals Monitoring and Documentation
- Emergency Response
- Family Member Training
- Blood Glucose Monitoring
- Mobility Assistance
- Spreadsheet Tracking
- Meal Planning
- Independent Thinking
- Accurate in Following Orders
- Counseling background
- Resource referrals
- Treatment goals
- Documentation abilities
- Family counseling
- Crisis management
- Client evaluation
- Computer Skills
- Effective Multitasking
- Patient Registration
- Patient Scheduling
- Positive Attitude
- Scheduling and Calendar Management
- Incoming Call Reception
Accomplishments
- Supervised team of multiple staff members to ensure stability in the group home.
- Provided daily information to doctors/providers by completing tasks with accuracy and efficiency.
Certification
CPR
First Aid
Prevention and Support
BHT (behavioral health tech)
CPI (non violent crisis intervention training)
Fingerprint clearance
Article 9
Timeline
Recovery Coach
La Frontera Center Arizona
01.2022 - Current
Day Program Manager
Rescare AZ
01.2020 - Current
Group Home Manager
Rescare AZ
02.2019 - 01.2020
Direct Support Professional
ResCare AZ
10.2018 - 02.2019
High School Diploma -
Sunnyside High School