ANA JUDITH AMAYA

• Ensure compliance with ORR guidelines and agency policies.
• Manage and review shift documentation including Daily Progress Reports.
• Respond to behavioral incidents and emergencies using de-escalation techniques and appropriate reporting protocols.
• Collaborate with case management, clinical, and medical staff to ensure continuity of care and service planning.

• Led merchandise restocking signage updates, and floor layout changes to support promotional campaigns and season inventory.
• Ensured team compliance with cleanliness, safety, and loss prevention protocols throughout the sales floor.
• Trained and mentored new employees on store policies, safety procedures, and customer interaction standards.
• Delegated daily responsibilities and provided coaching productivity and accuracy.

• Provided daily supervision and care for children in a safe structured environment.
• Prepare healthy meals and snacks and manage hygiene routines.
• Planned and facilitated age-appropriate activities to support development and engagement.
• Enforced behavior expectations and maintained a positive and respectful atmosphere.
• Communicated regularly with parents to provide updates and ensure alignment on care strategies.

Assisted with administrative duties, including document management, answering phones, and data

entry.

Facilitated youth group activities to promote socialization, teamwork, and emotional support.

Supported donation efforts by organizing community events and fundraising campaigns

Coordinated distribution of food, clothing, and household items to underserved families

Practiced cultural sensitivity and professionalism while working with diverse populations.