Ana Mata
Glendale
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-oriented Health Insurance Consultant known for high productivity and efficient task completion. Have deep knowledge in policy analysis, risk assessment, and client relationship management. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and client satisfaction.
Overview
8
8
years of professional experience
Work History
Concierge
Oscar Health Insurance
Tempe
10.2021 - 05.2025
- Responded timely to inquiries from customers via phone, email, or chat support systems.
- Verified eligibility criteria prior to enrolling a customer into a plan.
- Investigated customer complaints and resolved issues promptly.
- Provided guidance to customers regarding their rights under the law when filing claims for health benefits.
- Advised clients on health insurance options, including coverage and cost comparisons.
- Maintained records of all communications with clients related to health insurance policies.
- Analyzed medical bills for accuracy prior to payment approval.
- Managed client accounts by providing customer service support as needed.
- Provided guidance and advice to clients regarding their health insurance plans.
- Assisted with resolving billing disputes between providers and insurers.
- Calculated premiums and established payment methods.
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Answered questions
Customer Service Representative
LogistiCare
Tempe
02.2017 - 02.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Scheduled non-emergency transportation. Took about 80 to 100 calls.
- SSSSS
Customer Service Manager
Mega furniture
Phoenix
02.2019 - 08.2021
- Conducted regular staff meetings to discuss CSR performance issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted with resolving escalated customer service complaints.
- Maintained detailed records of client interactions for future reference purposes.
- Identified areas for improvement in the customer service process flow.
- Monitored customer service team's daily activities and provided feedback.
- Developed and implemented processes to improve customer service operations.
- Provided timely updates to customers regarding their orders or requests.
- Updated records of driver locations, delays, and cancellations.
- Verified driver credentials prior to assigning them a route or task.
- Maintained logs of all incoming calls and assigned tasks.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05-2014
Skills
- Customer service
- Conflict resolution
- Health insurance
- Billing dispute resolution
- Team leadership
- Communication skills
- Problem solving
- Client account management
- Customer relationship management
- Customer relations
- Analytical and critical thinking
- Attention to detail
- Record management
- Health insurance guidance
- Bilingual communication Spanish /English
Timeline
Concierge
Oscar Health Insurance
10.2021 - 05.2025
Customer Service Manager
Mega furniture
02.2019 - 08.2021
Customer Service Representative
LogistiCare
02.2017 - 02.2025
High School Diploma -
North Canyon High School