ANA OCHOA
Phoenix
Summary
An enthusiastic and reliable individual who takes pride in providing excellent service and creating memorable experiences. Skilled in anticipating individuals' needs, addressing complaints, resolving issues promptly, and maintaining focus and a positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Cashier
Din Tai Fung
02.2026 - Current
- Responded to customer inquiries and resolved issues in a friendly manner.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Case Manager
Arizona Department of Child Safety
07.2025 - 12.2025
- Communicated effectively with clients, stakeholders, and team members regularly.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Documented case progress and maintained accurate records in the system.
Team Leader
Chick-fil-A
07.2024 - 07.2025
- Assisted in conflict resolution and promoted a positive work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Server
Oreganos Pizza Bistro
03.2022 - 04.2024
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality.
- Answered customers' questions, recommended items, and recorded order information.
Kitchen Team Leader
Chick-fil-A
11.2020 - 03.2022
- Resolved conflicts between kitchen staff in a professional manner while ensuring the highest level of customer service was maintained.
- Ensure orders are accurately and promptly prepared for customers.
- Inspected equipment regularly to ensure proper functioning and safety standards were met.
Education
Medical Assisant
Carrington College
12.2025 - 07.2026
Bachelor of Science - Criminal Justice
Arizona State University
Phoenix, AZSkills
- Positive and professional
- Critical thinker
- Rapid and adaptive
- Solution-oriented professional
- Memory retention
- Active listener
- Clear communication
Languages
Native/ Bilingual, Native/ Bilingual
Timeline
Cashier
Din Tai Fung
02.2026 - Current
Medical Assisant
Carrington College
12.2025 - 07.2026
Case Manager
Arizona Department of Child Safety
07.2025 - 12.2025
Team Leader
Chick-fil-A
07.2024 - 07.2025
Server
Oreganos Pizza Bistro
03.2022 - 04.2024
Kitchen Team Leader
Chick-fil-A
11.2020 - 03.2022
Bachelor of Science - Criminal Justice
Arizona State University