Ana Rubalcava

• Maintained patient confidence by keeping patient records information confidential.
• Expedited processing times for record requests by efficiently locating, copying, and delivering requested files within established deadlines.
• Gathered patient information by collecting demographic information from variety of sources.
• Request bills and records from medical providers
• Followed up on previous request to meet deadlines
• Requested liens from medical providers and chiropractic offices

• Handled incoming and outgoing correspondence for streamlined communication
• Opened insurance claims
• Sent letters of representation to proper insurance companies and medical providers
• Drafted legal documents
• Answered incoming calls and directed to appropriate case managers and attorneys
• Performed administrative and clerical tasks
• Processed all incoming mail and faxes
• Assisted with marketing events and intake
• Assisted attorneys and case managers

Onsite account manager and recruiter at AAA Landscape. Responsible for recruiting, hiring, processing all new employees, and overseeing account. Answering phone lines, assisting employees for all needs and questions. Entering and creating accounts in system for employees with their personal and tax information. Using E-Verify and keeping close communication through emails. Posting daily job openings on social media, Craigslist, and Zip Recruiter. Attending and hosting job fairs. Communicating with client for all business needs and daily tasks. Immediate follow ups with employees, terminations, and client requests.

Assisted customers in order inquiries, account information, processing payments, and rescheduling deliveries. Assisted drivers and technicians with daily delays, re-routes, reschedules and questions. Trained new hires, assisted in our question line for department inquiries. Assisted customers with billing questions, and disputes. Processed credits and payments to Macy's card holders.