Ana Ruiz
Tonopah
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
General Manager
Starcorp
Gila Bend
11.2021 - Current
- Oversaw daily operations and ensured adherence to company policies and standards.
- Managed staff recruitment, training, and performance evaluations for operational teams.
- Implemented strategic initiatives to enhance productivity and operational efficiency.
- Analyzed market trends to inform decision-making and drive competitive advantage.
- Developed budgets and monitored financial performance against established benchmarks.
- Led regular meetings to discuss operational challenges and identify improvement opportunities.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Developed service and sales strategies to improve retention and revenue.
Shift Lead Supervisor
Starcorp
Buckeye
06.2018 - 10.2021
- Supervised daily operations and ensured team compliance with safety protocols.
- Trained new staff on company policies and operational procedures.
- Coordinated workflow among team members to maintain efficiency during shifts.
- Resolved customer inquiries and escalated issues to management as needed.
- Conducted inventory checks and managed stock levels to prevent shortages.
- Monitored employee performance and provided constructive feedback regularly.
- Monitored quality of product output to ensure it met customer specifications.
- Enforced rules and procedures for accuracy, efficiency and safety.
Cook
Starcorp
Buckeye
01.2017 - 05.2018
- Prepared food items according to established recipes and presentation standards.
- Maintained a clean and organized kitchen workspace throughout service hours.
- Assisted in food preparation by chopping, slicing, and measuring ingredients.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Managed portion control using correct utensils during preparation and plating.
Cook
Native grill and wings
Buckeye
01.2015 - 11.2015
- Prepared food items according to established recipes and presentation standards.
- Maintained a clean and organized kitchen workspace throughout service hours.
- Assisted in food preparation by chopping, slicing, and measuring ingredients.
- Followed safety and sanitation guidelines to ensure a safe cooking environment.
- Operated kitchen equipment such as grills, fryers, and ovens effectively.
- Collaborated with team members to expedite orders during busy shifts.
- Stocked ingredients and supplies to ensure availability for meal preparation.
Education
Chicanos Por La Causa
Phoenix, AZSkills
- Budget management
- Staff recruitment
- Market analysis
- Operational efficiency
- Staff training
- Customer relationship management
- Sales strategies
- Inventory control
- Team building
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Budget administration
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Food handlers
- Manager certificate
References
References available upon request.
Timeline
General Manager
Starcorp
11.2021 - Current
Shift Lead Supervisor
Starcorp
06.2018 - 10.2021
Cook
Starcorp
01.2017 - 05.2018
Cook
Native grill and wings
01.2015 - 11.2015
Chicanos Por La Causa