Ana Valenzuela
QUEEN CREEK,AZ
Summary
Adaptable professional with over four years of experience in customer service and support roles. Skilled in resolving escalated issues, guiding team members, and ensuring exceptional customer experiences. Seeking to grow into a Blue Link Team Lead role at Hyundai by applying my expertise in customer relations, organization, and problem-solving.
Overview
4
4
years of professional experience
Work History
Help Desk Agent
Hyundai
10.2022 - Current
- Handle escalated customer service inquiries with professionalism and empathy, ensuring high satisfaction
- Provide guidance and support to agents managing complex cases and resolving issues
- Process goodwill reimbursements and ensure compliance with internal policies
- Collaborate with various departments to resolve technical or procedural issues effectively
Customer Support
Opendoor
08.2021 - 08.2022
- Assisted customers via email and chat, resolving inquiries and accurately addressing concerns
- Ensured data accuracy by reviewing and correcting HOA listing information
- Delivered timely resolutions to meet service level agreements
Customer Support
Traeger
07.2021 - 08.2021
- Supported customers with product-related inquiries and troubleshooting
- Maintained a high standard of service by addressing concerns promptly and escalating issues as necessary
Education
High School Diploma -
AAEC
Arizona Skills
- Customer service excellence
- Escalation resolution
- Proficiency in Google Suite (Sheets, Slides, Docs, Drive)
- Time management
- Organizational abilities
- Strong problem-solving skills
- Conflict-resolution skills
- Ability to adapt in fast-paced environments
- Typing speed: 30 WPM with accuracy
Websites
Timeline
Help Desk Agent
Hyundai
10.2022 - Current
Customer Support
Opendoor
08.2021 - 08.2022
Customer Support
Traeger
07.2021 - 08.2021
High School Diploma -
AAEC
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