Ana White
Phoenix,Arizona
Summary
Experienced hospitality professional with a strong background in customer service, beverage management, and event coordination. Proven track record of building relationships with clients and maintaining high standards of service in exclusive environments. Highly skilled in beverage preparation, inventory management, staff training, and operations oversight. Fluent in Romanian, with a focus on upselling and delivering an exceptional guest experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beverage Cart Attendant
Whisper Rock Golf Club
11.2023 - Current
- Memorized and recalled over 400 member's unique beverage and snack preferences, enhancing personalized service and member satisfaction
- Provide exceptional customer service by engaging with guests and anticipating their needs
- Custom create and serve a variety of cocktails, beers, and snacks in a high-end, exclusive setting
- Manage product stocking, and maintain cleanliness and organization of the beverage truck and supply room
Beverage Cart Attendant
The Boulders Resort and Spa
08.2021 - 12.2024
- Assembled and served cocktails, beers, wines, and snacks to members and guests across two 18-hole golf courses
- Maintained 100% accuracy in inventory management and financial transactions, including cash, credit, and member room charges
- Committed to memory over 500 members' names, account numbers, and beverage preferences
- Delivered exceptional customer service, consistently engaging with guests and fulfilling their needs
Bartender
Rodeo Goat
05.2021 - 07.2021
- Crafted and served a variety of cocktails, beers, and wines in a fast-paced environment
- Developed extensive knowledge of mixology, flavor profiles, and drink recipes to provide personalized customer recommendations
- Ensured cleanliness and compliance with health and safety regulations
- Handled cash transactions and processed payments using the POS system
Beverage Cart Attendant
Wildfire Golf Club at JW Marriott Desert Ridge
12.2018 - 07.2020
- Concocted and served cocktails, beers, and wines while efficiently navigating the golf course
- Managed payment transactions, deposits, and product counts with high accuracy
- Coordinated large corporate events on the course, contributing to revenue and repeat business
- Trained new staff members on drink preparation, customer service, and POS system operation
- Recognized as Associate of the Month for six consecutive months, June 2019
Stay and Play Director / Assistant Food & Beverage Manager
Quintero Golf Club
02.2016 - 12.2018
- Coordinated special events, including menu planning, staffing, and logistics
- Implemented upselling strategies, increasing average check size by 20%
- Managed staff scheduling and controlled labor costs during peak hours
- Trained staff on food handling, safety procedures, and customer service standards
- Assisted in developing menus, pricing strategies, and promotional activities
- Generated and processed payroll for 10 employees, ensuring accurate and timely payments
- Designed sales quotes, proposals, and contracts for clients
- Recognized as Associate of the Month, October 2017, for excellent service
Education
Bachelor of Business Management -
Boise State University
Boise, IDSkills
- Customer Service
- Scheduling & Staff Management
- Restaurant & Beverage Service
- Profit & Loss Management
- Sales & Upselling
- Payroll Management
- Aloha POS & Micros POS
- Inventory & Purchasing
- Time Management
- Bartending & Mixology
- Staff Training & Development
- Microsoft Office Suite
Certification
- TABC Certification
- ServSafe Food Handler Certification
Awards
- Associate of the Month, Wildfire Golf Club, JW Marriott Resort, 06/01/19, Recognized for exemplary service and exceeding job expectations.
- Associate of the Month, Quintero Golf Club, Troon Golf, 10/01/17, Recognized for excellent service and exceeding job expectations.
Timeline
Beverage Cart Attendant
Whisper Rock Golf Club
11.2023 - Current
Beverage Cart Attendant
The Boulders Resort and Spa
08.2021 - 12.2024
Bartender
Rodeo Goat
05.2021 - 07.2021
Beverage Cart Attendant
Wildfire Golf Club at JW Marriott Desert Ridge
12.2018 - 07.2020
Stay and Play Director / Assistant Food & Beverage Manager
Quintero Golf Club
02.2016 - 12.2018
- TABC Certification
- ServSafe Food Handler Certification
Bachelor of Business Management -
Boise State University
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