Anabell Agramon
Phoenix
Summary
Results-oriented professional skilled in customer service and problem-solving within the automotive industry. Demonstrated ability to lead diverse teams, manage operations effectively, and resolve mechanical issues, driving revenue growth and maintaining high customer trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shop Manager
Take 5 Oil Change
Phoenix
05.2024 - Current
- Managed full store operations for an automotive service location, including scheduling, budgeting, inventory control, and ordering, while ensuring smooth day-to-day performance and reporting directly to the district manager.
- Led, hired, and trained at team of 6 employees, promoting staff development and maintaining high productivity through effective delegation and leadership.
- Diagnosed and resolved mechanical issues using hands-on experience with a wide range of tools and equipment, applying strong problem-solving skills in resource-limited situations.
- Delivered strong sales performance, earning recognition as a Top 3 technician in the Arizona and West Texas region, while building customer trust and driving revenue growth.
- Managed customer relations and service recovery, handling complaints, warranty claims, and post-service issue with professionalism as the primary point of contact.
Supervisor
Qdoba
Phoenix
09.2021 - 06.2024
- Supervised daily operations for a team of 25+ employees, delegating tasks based on individual strength to improve efficiency and team performance.
- Managed customer relations by resolving complaints and addressing concerns professionally, maintaining a postive dining experince even in high-pressure situations.
- Enforced company policies and standards while strengthening team communication, problem-solving, and collaboration in a fast-paced environment.
- Oversaw closing procedures, including cash handling, cleaning, and food preparation.
Education
Bachelor of Science - Mechanical Engineering
Grand Canyon University
Phoenix, AZ04-2026
Skills
- Mechanical design (SolidWorks & LabVIEW)
- Intermediate Spanish
- Customer service
- Team leadership
- Problem solving
- Project management
Certification
- CSWA Academic: Certification ID: C-MWGDVS7XU8
Timeline
Shop Manager
Take 5 Oil Change
05.2024 - Current
Supervisor
Qdoba
09.2021 - 06.2024
Bachelor of Science - Mechanical Engineering
Grand Canyon University