Anahi Leon
Chandler
Summary
Claim Associate with a strong track record of compiling detailed loss reports and facilitating timely claim processing. Skilled in conflict resolution and fostering customer satisfaction through tailored solutions, particularly for diverse clientele. Committed to ensuring inclusive support and effective collaboration with cross-functional teams.
Overview
5
5
years of professional experience
Work History
Claim Associate
StateFarm Insurance Company
Tempe
07.2022 - 07.2026
- Efficiently process claims, ensuring timely resolution and enhanced customer satisfaction.
- Assisted clients with claims processing, providing clear communication and timely updates to build trust and satisfaction.
- Guided clients through claim procedures, ensuring clarity and enhancing efficiency.
- Compile detailed loss reports aiding timely customer claim processing.
- Facilitate seamless auto repair and rental arrangements, enhancing customer satisfaction.
- Coordinated with cross-functional teams to resolve complex claims issues, facilitating smoother operations and bolstering interdepartmental relationships.
- Engaged with clients to understand needs, delivering tailored solutions that enhanced experiences and reinforced brand loyalty.
Server
Bucca Di Beppo
Scottsdale
03.2021 - 05.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Assisted guests with menu selections and answered questions about dishes.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Coordinated with kitchen staff for timely food delivery, supporting smooth operations.
- Resolved customer complaints promptly and professionally, improving guest satisfaction.
- Managed dining area to ensure cleanliness and comfort for guests.
- Trained new servers on restaurant policies and service standards.
- Executed cash and credit transactions accurately and efficiently, ensuring financial integrity. accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Bachelor of Science - Political Science
Arizona State University
Tempe08-2026
Skills
- Claims Management
- Claims Investigation
- Regulatory Compliance
- Attention to Compliance
- Analytical Thinking
- Problem Solving
- Time Management
- Attention to Detail
- Negotiation Skills
- Effective Communication
- Team Collaboration
- Conflict Resolution
- Customer Service
- Critical Thinking
- Claims investigation
- Attention to Compliance
Languages
- English, Native
- Spanish, Native
Personal Information
Age: 27
Timeline
Claim Associate
StateFarm Insurance Company
07.2022 - 07.2026
Server
Bucca Di Beppo
03.2021 - 05.2022
Bachelor of Science - Political Science
Arizona State University