Anahi Rousseau
Phoenix
Summary
A Sales Associate committed to providing the best service in both slow and busy shifts. I’m organized and patient, I’ve in handled customer complaints, returns, cash handling, customer service, replenishing stock, and am adept at different POS systems. I’m flexible and an outgoing team player commended for demonstrating a positive attitude with customers, team members and supervisors.
Overview
1
1
year of professional experience
2025
2025
years of post-secondary education
Work History
Sales Associate
Walmart
Phoenix
11.2024 - 02.2025
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Operated cash register efficiently while ensuring accurate transactions for customers.
- Handled customer returns and exchanges according to store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to safety guidelines while performing daily tasks on the sales floor.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Cashier
Goodwill Of Central And Northern Arizona
Phoenix
11.2023 - 08.2024
- Processed customer transactions accurately and efficiently at retail location.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area and sales floor.
- Restocked shelves and organized merchandise to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Printed labels and tags for for-sale merchandise.
- Greeted store customers, offered assistance, and thanked each for patronage.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Performed stock processing by filling stocking floor racks.
- Attended staff meetings to stay up-to-date on changes in store policies or procedures.
Education
Barry Goldwater High School
Phoenix, AZSkills
- Cash register operation
- Customer service
- Point-of-sale processing
- Money handling
- Returns processing
- Refund handling
- Basic math
- Empathy and patience
- Retail merchandising
- End cap designs
- Merchandise lookup
References
References available upon request.
Timeline
Sales Associate
Walmart
11.2024 - 02.2025
Cashier
Goodwill Of Central And Northern Arizona
11.2023 - 08.2024
Barry Goldwater High School