Ana Imelda Lopez
Tucson
Summary
Dynamic Store Manager with expertise in staff training, inventory management, and conflict resolution. Proven track record of enhancing operational workflows and maintaining customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Hamburger Stand
Tucson
03.2015 - 06.2025
- Managed daily operations and ensured smooth service during peak hours.
- Trained and mentored staff on customer service best practices.
- Developed staff schedules to optimize coverage and efficiency.
- Oversaw inventory management and ordered supplies as needed.
- Enforced health and safety standards within the store environment.
- Collaborated with corporate teams on promotional campaigns and events.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Implemented new procedures to enhance operational workflows and service speed.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
Education
High School Diploma -
Preparatoria Kino
Hermosillo Sonora06-1995
Skills
- Staff training
- Employee recruitment
- Cash handling
- Inventory management
- Time management
- Conflict resolution
- Communication skills
- Shift scheduling
- Loss prevention
- Strategic thinker
- Outstanding communication skills
- Mathematical aptitude
- Leadership qualities
Languages
Spanish
Professional
Certification
Serv safe- food handling , food manager .
Timeline
Store Manager
Hamburger Stand
03.2015 - 06.2025
High School Diploma -
Preparatoria Kino