Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana K. Madrigal

San Luis

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Bilingual Interpreter

Language Line Solutions
06.2023 - 05.2025
  • Facilitated effective communication between diverse language speakers in various settings.
  • Supported clients by providing timely interpretation services during appointments.
  • Developed strong rapport with clients, enhancing trust and understanding in interactions.
  • Maintained confidentiality of sensitive information throughout interpretation processes.
  • Engaged in continuous learning to refine language skills and improve service delivery.
  • Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
  • Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.

Receptionist

3D Communications
09.2019 - 05.2023
  • Managed front desk operations, ensuring positive guest interactions and timely service delivery.
  • Coordinated appointment scheduling, optimizing office workflow and enhancing client satisfaction.
  • Assisted in maintaining office supplies inventory, contributing to efficient operational processes.
  • Handled incoming calls and inquiries, providing accurate information and resolving issues promptly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Agent Representative

Convey Health Solutions
02.2015 - 08.2019
  • Managed patient inquiries, ensuring timely resolution and high levels of satisfaction.
  • Provided detailed information on healthcare services, assisting patients in navigating complex processes.
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.

Education

No Degree - General Studies

Arizona Western College
Yuma, AZ
05-2008

High School Diploma -

San Luis High School
San Luis, AZ
05-2005

Skills

  • Fluent bilingualism
  • Fast thinking
  • Cross-cultural communication
  • Accuracy and precision
  • Relationship building
  • Professional ethics
  • Client support
  • Client confidentiality
  • Stress management
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Bilingual Interpreter

Language Line Solutions
06.2023 - 05.2025

Receptionist

3D Communications
09.2019 - 05.2023

Agent Representative

Convey Health Solutions
02.2015 - 08.2019

No Degree - General Studies

Arizona Western College

High School Diploma -

San Luis High School

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Ana K. Madrigal