Analisa Abril

• Maintained a high level of professionalism while assisting callers in various situations, including complaints and Code and Trauma calls.
• Trained and mentored new PBX operations employees.
• Enhanced communication between departments by promptly transferring calls and providing accurate information.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Assist patients over the telephone while observing Federal and local laws in ensuring privacy and HIPPA compliance
• Manage patient scheduling exclusively for the state of Texas
• Mitigate patient concerns appropriately, while exercising conflict resolution skills, before proper escalation to management
• Input patient health information aptly into computerized system

• Enhanced workplace safety by conducting temperature screenings for all employees and visitors.
• Collaborated with security personnel to manage access control based on screening outcomes, ensuring only healthy individuals entered the premises.

• Provided simultaneous sales support for 3 different states on the West Coast
• Acted as spokesperson and company liaison for West Coast offices
• Executed quarterly marketing plans
• Qualified, nurtures and tracked sales leads
• Traveled out of state to Corporate Office for training on several occasions
• Performed administrative duties including but not limited to those listed on all previous job positions

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Assisted with managing inventory, accurately processing transaction and maintaining a balanced bank

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. overseeing daily attendance for 500+ students
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Accurately collected and processed petty cash, PO's, transfers, tuition payments and reimbursements for the school
• Assisted and cared for several children in the Aftercare Program

Provided administrative and technical support to Southwest region of more than 5 states

Planned corporate luncheons and coordinated on and off-site meeting

Managed monthly budget and expenditures

Controlled budget, cash, and check disbursements to vendors and employees

Hired, trained and provided ongoing coaching for 300+new hire and existing employees, utilizing Oracle platform

Managed travel itineraries for executives, interns and out of state candidates including hotel and rental car arrangements

Assisted Marketing and Sales in executing to drive referral traffic and improve community relations

Assisted safety committee with weekly reports and meeting in compliance with OSHA standards