Analisa Montalvo
Gilbert
Summary
Driven and adaptable student with a background in behavioral sciences, specializing in counseling and applied psychological sciences. Possessing over two years of experience in customer service and team leadership, I excel in communication, problem-solving, and time management. Eager to leverage strong interpersonal skills, and a dedicated work ethic, in professional roles.
Overview
3
3
years of professional experience
Work History
Barista
Tea Fresho LLC
Gilbert
08.2023 - Current
- Supervised daily operations and managed a team of 7 in a fast-paced boba tea shop, ensuring smooth workflow and quality service.
- Overlooked and trained new team members, fostering teamwork and consistent performance.
- Delivered strong customer service and resolved concerns promptly while building positive relationships with guests.
- Managed inventory by tracking ingredient and supply levels.
- Maintained a clean, safe, and organized work environment.
- Operated and calibrated tea and coffee equipment.
Team Member
Potbelly's Sandwich Shop
Gilbert
08.2022 - 08.2023
- Worked efficiently in high-volume rushes, preparing food and handling orders in both line and drive-thru.
- Collaborated with team members to maintain smooth coordination, while providing quality customer service.
- Uphold cleanliness and safety standards with regular cleaning routines.
- Demonstrated reliability and adaptability in a fast-paced, customer-oriented environment.
Education
Associate of Arts - Behavioral Sciences, Counseling and Applied Psychological Sciences
Maricopa Community Colleges
Chandler, AZ05.2026
High School Diploma -
Higley High School
Gilbert, AZ11.2024
Skills
- Customer service
- Effective communication
- Time management
- Organizational skills
- Decision making
- Problem solving
- Cash handling
- POS systems
- Order accuracy
- Multitasking in fast-paced environments
- Opening and closing procedures
- Team collaboration
- Leadership abilities
- Adaptability and reliability
- Strong memory retention
- Attention to detail
Timeline
Barista
Tea Fresho LLC
08.2023 - Current
Team Member
Potbelly's Sandwich Shop
08.2022 - 08.2023
Associate of Arts - Behavioral Sciences, Counseling and Applied Psychological Sciences
Maricopa Community Colleges
High School Diploma -
Higley High School