Analissa Lucas
Glendale
Summary
Dynamic Central Supply Manager with a proven track record at Bella Vida Health Care Rehabilitation Center, enhancing supply chain efficiency and achieving significant cost reductions. Skilled in inventory management and customer service, I fostered a culture of continuous improvement while ensuring optimal resource utilization and compliance with industry regulations.
Knowledgeable manger of central supply with solid background in managing and optimizing central supply operations. Successfully streamlined inventory processes and improved supplier relationships to ensure timely and cost-effective resource distribution. Demonstrated expertise in logistics management and procurement, ensuring seamless supply chain operations and team leadership.
Overview
5
5
years of professional experience
Work History
Central Supply Manager
Bella Vida Health Care Rehabilitation Center
12.2021 - 02.2025
- Established performance metrics for the central supply team to track progress toward operational goals effectively.
- Increased accuracy of inventory records by implementing a robust tracking system and conducting regular audits.
- Managed central supply budget with a focus on cost reduction and efficient resource utilization.
- Enhanced supply chain efficiency by implementing strategic inventory management processes.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Reduced inventory levels and improved supply chain visibility using strategic initiatives.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Executed top-notch customer service and assistance for more than 15,000 contractors.
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
- Managed accurate files and implemented new organizational systems to improve traceability.
- Handled maintenance reports for orders requested and completed.
- Purchased, organized, and distributed supplies for maintenance activities and personnel use.
- Forecasted requirements and set reorder points to maintain optimal levels.
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
- Maintained compliance with industry regulations by staying current on best practices and implementing necessary changes to procedures.
- Implemented risk mitigation strategies for potential disruptions in the supply chain, maintaining business continuity during unforeseen events.
- Oversaw daily activities within the central supply department, ensuring staff productivity and adherence to established policies.
- Ensured seamless integration between purchasing, receiving, warehousing, distribution departments through open communication channels.
- Led cross-functional teams in the execution of continuous improvement initiatives for central supply operations.
- Trained new employees on proper handling, storage, and distribution of supplies, promoting safety and efficiency within the workplace.
- Negotiated contracts with suppliers to secure favorable pricing, terms, and delivery schedules for essential materials.
- Coordinated interdepartmental efforts to optimize inventory levels while minimizing waste.
- Fostered a culture of continuous process improvement within the central supply team, driving greater efficiency across all aspects of operations.
- Conducted regular performance evaluations for direct reports to support professional growth and development within the central supply team.
Front Desk Receptionist
Bella Vida Health Care Rehabilitation Center
05.2020 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
High School Diploma -
Arizona Virtual Academy
Glendale, AZ06-2024
Skills
- Customer service
- Active listening
- Professional telephone demeanor
- Customer support
- Data entry
- Scheduling
- De-escalation techniques
- Coordination
- Multi-line phone talent
- Problem resolution
- Customer satisfaction
- Call center customer service
- Written and oral communication
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of 48 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Spanish
Native or Bilingual
Timeline
Central Supply Manager
Bella Vida Health Care Rehabilitation Center
12.2021 - 02.2025
Front Desk Receptionist
Bella Vida Health Care Rehabilitation Center
05.2020 - 12.2021
High School Diploma -
Arizona Virtual Academy
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