Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Analysa Martinez

Phoenix

Summary

Dynamic Retail Supervisor at Nike with a proven track record in enhancing customer satisfaction and store organization. Skilled in staff training and development, I successfully motivated teams to achieve sales goals while maintaining high standards of store appearance. Expertise in inventory control and exceptional customer service drives my commitment to excellence.

Overview

5
5
years of professional experience

Work History

Retail Supervisor

Nike
03.2021 - Current
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Front Desk Receptionist

Smart Gym
03.2021 - 09.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Social Media Marketing Specialist

Monat
03.2020 - 08.2020
  • Increased online engagement through the creation of compelling content tailored to target audiences.
  • Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
  • Managed multiple social media accounts, ensuring consistent branding and messaging across all platforms.
  • Increased website traffic by creating and sharing engaging social media posts that directed users to relevant on-site content.

Education

Bachelor - Psychology

Grand Canyon University
Phoenix, AZ
04.2022

Associate - Health Sciences

Tohono O’Ohdam
Sells, AZ
05.2020

Skills

  • Task delegation
  • Store organization
  • Inventory control
  • Staff training and development
  • Customer service management
  • Store operations
  • Scheduling and timekeeping
  • Store maintenance
  • Employee motivation
  • Goal setting and achievement
  • Cash handling oversight
  • Promotions and marketing
  • Merchandise inspection
  • Technology proficiency
  • Budgeting and financial management
  • Sales development
  • Sales strategy development
  • Security enforcement
  • Staff meeting leadership
  • Replenishment coordination
  • Cash handling and reconciliation
  • Employee training
  • Handling complaints
  • Product merchandising
  • Multitasking and prioritizing
  • Staff coaching and training
  • Sales floor organization
  • Inventory and stocking
  • POS terminal operation
  • Inventory oversight
  • Retail operations
  • Delegation and supervision
  • Team building and motivation
  • Sales leadership
  • Product sales
  • New store setups
  • Problem anticipation and resolution
  • Flexible work schedule

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Supervisor

Nike
03.2021 - Current

Front Desk Receptionist

Smart Gym
03.2021 - 09.2021

Social Media Marketing Specialist

Monat
03.2020 - 08.2020

Bachelor - Psychology

Grand Canyon University

Associate - Health Sciences

Tohono O’Ohdam

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Analysa Martinez