Ana Maria Hernandez
Avondale
Summary
Bilingual professional with 7 years of experience delivering support and service to diverse populations. Fluent in English and Spanish with strong communication, problem-solving, and relationship-building skills. Skilled in handling confidential information, resolving concerns, and maintaining accurate records in fast-paced environments, consistently enhancing client satisfaction.
Overview
8
8
years of professional experience
Work History
4th Grade Teacher
Littleton Elementary School District
Avondale, AZ
07.2022 - 05.2026
- Delivered individual support and service to students and families from diverse backgrounds.
- Maintained frequent communication through phone calls, emails, and parent conferences.
- Built strong relationships with students, parents, colleagues to promote positive outcomes.
- Managed multiple responsibilities while meeting deadlines in a fast-paced environment.
- Maintained accurate records and documentation while protecting confidential information.
- Collaborated with administrators, teachers, and support staff to resolve concerns and improve services.
- Demonstrated strong problem-solving and conflict-resolution skills when addressing student and family needs.
EC Paraprofessional
Quentin Elementary School
Avondale, AZ
07.2018 - 05.2022
- Provided bilingual English-Spanish support to families, students, and staff.
- Interpreted and translated during parent meetings and conferences.
- Provided individualized support through one-on-one and small group interactions, enhancing student learning experiences.
- Administered assessments and maintained confidential student records.
- Supported front office staff by addressing customer inquiries and streamlining administrative tasks.
- Executed data entry, organized filing, scheduled appointments, and prepared documents to ensure efficient office operations.
- Participated in ongoing training and professional development programs.
Education
Bachelor of Science - Education
Northern Arizona University
Flagstaff, AZ05.2025
Associate of Arts - Elementary Education
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05.2023
Business Technology Specialist - Business Technology Specialist
International Institute of The Americas
Phoenix, AZ02.2008
Skills
- Bilingual (English & Spanish)
- Customer Service Excellence
- Client Relations & Support
- Call handling & Phone Etiquette
- Problem Resolution
- Data Entry & Record Management
- Administrative Support
- Microsoft Office Suite (Word, Excel, Outlook)
- Time Management & Multitasking
- Team Collaboration
- Verbal & Written Communication
- Attention to Detail
- Confidential information handling
Timeline
4th Grade Teacher
Littleton Elementary School District
07.2022 - 05.2026
EC Paraprofessional
Quentin Elementary School
07.2018 - 05.2022
Bachelor of Science - Education
Northern Arizona University
Associate of Arts - Elementary Education
Maricopa Community Colleges, Estrella Mountain Community College
Business Technology Specialist - Business Technology Specialist
International Institute of The Americas