Ana Olivia Soto
Phoenix
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
25
25
years of professional experience
Work History
Cashier
Ray's Pizza
Phoenix
04.2018 - Current
- Assisted customers over the phone regarding store operations, product information and order placement.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed sales transactions to prevent long customer wait times.
Service Manager
Chipotle Mexican Grill
Phoenix
12.1999 - 07.2014
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Monitored service performance metrics to identify areas of improvement.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Recruited and trained new employees to meet job requirements
- Had to do work with the crew to ensure everything was working properly during the shift.
- Was on charge of doing inventory every week and at the end of the month.
- Had to place food orders, uniforms, work in scheduling, answer complaints from customers, log in invoices. Resolve any issues with or between crew members.
Education
Colegio De Bachilleres
México Skills
- Point of sale systems
- Cash handling
- Inventory management
- Customer service
- Team collaboration
- Flexible schedule
Languages
Spanish
Native/ Bilingual
Affiliations
- Always try to do my best during my scheduled shifts.
- I like to be a team member and help as much as possible with coworkers.
- My experience is mostly in restaurant either prepping, cashier, line, cooking but I love to try new things and will try to do my best.
Timeline
Cashier
Ray's Pizza
04.2018 - Current
Service Manager
Chipotle Mexican Grill
12.1999 - 07.2014
Colegio De Bachilleres