Anar Ibrahimov
Product Owner / Product Analyst
Baku,BA
Summary
Product Owner with a strong background in finance, accounting and business analysis. Experienced in API Banking, Open Banking and digital product development, combining financial expertise with product management and stakeholder engagement.
Overview
2
2
Certifications
7
7
years of professional experience
Work History
Product Analyst
PASHA Bank OJSC
10.2024 - Current
- Analyzed and redesigned the end-to-end B2B client onboarding flow, supported automation that reduced onboarding time by more than 99%, from 5 business days to under 3 minutes.
- Designed and developed Grafana dashboards to provide near-real-time visibility into product KPIs, reducing reliance on manual reporting and supporting faster issue identification.
- Analyzed customer behavior, usage data, and business requirements to support the delivery of new corporate banking features, contributing to 300%+ growth in active B2B clients within one year and an approximately 2.5x increase in platform engagement.
- Gathered, documented, and validated requirements for payment products and integrations involving ISO 20022, SWIFT, Visa B2B, AniPay, and AZIPS.
- Supported backlog refinement, sprint planning, release preparation, and roadmap execution in collaboration with product, engineering, UX, operations, and business teams.
- Prepared product performance reports, KPI dashboards, roadmap updates, and business insights for Product Owners and C-level stakeholders
Product Owner (Acting)
PASHA Bank OJSC
12.2023 - 10.2024
- Managed and prioritized the product backlog for B2B API and corporate banking products, balancing customer needs, business value, regulatory requirements, and technical dependencies.
- Increased the number of Open API customers by 40% through product improvements and enhanced customer onboarding
- Improved B2B Open API documentation based on customer needs, reducing support requests and enabling a smoother integration experience.
- Tracked product KPIs and customer adoption trends to evaluate performance, identify growth opportunities, and support data-driven product decisions.
- Translated complex business and regulatory requirements into clear functional requirements, user stories, acceptance criteria, process diagrams, and technical documentation for engineering and architecture teams
Customer Support Representative
PASHA Bank OJSC
11.2020 - 12.2023
- Handled an average of 100+ inbound calls per day while maintaining a +90% customer satisfaction score.
- Achieved a personal +80% first-call resolution rate, reducing the need for repeat customer contact.
- Ranked among the TOP 3 Customer Support Representatives based on overall performance, service quality, and customer satisfaction.
- Consistently met or exceeded monthly performance targets for call quality, response time, and customer satisfaction.
- Consistently delivered high-quality customer support by resolving inquiries efficiently and maintaining a customer-focused approach.
- Improved customer satisfaction by actively listening, demonstrating empathy, and providing clear, practical solutions.
- Contributed to faster issue resolution by accurately identifying customer needs and directing complex cases to the appropriate teams.
- Maintained strong accuracy in CRM documentation, supporting effective case tracking and follow-up.
- Successfully handled challenging customer interactions, de-escalating complaints and protecting the company’s professional reputation.
- Supported team performance by sharing recurring customer feedback and highlighting opportunities to improve services and internal processes.
Financial Accountant
BIG IDEA
01.2019 - 11.2020
- Prepared monthly, quarterly and annual financial reports.
- Maintained management reporting for company executives.
- Performed inventory reconciliation and stock control analysis.
- Identified inventory shortages and discrepancies.
- Monitored product cost calculations and food cost indicators.
- Calculated employee salaries and payroll-related payments.
- Controlled operational expenses and financial transactions.
- Participated in budgeting and financial planning activities.
- Ensured accuracy of accounting records and financial documentation.
- Improved inventory control processes and reduced stock discrepancies.
- Provided timely management reports supporting business decisions.
- Maintained accurate product costing and profitability calculations.
- Supported payroll processing and financial operations for the business.
Education
Bachelor of Science - Commerce
Azerbaijan State Economic University
Baku, Azerbaijan 04.2001 -
Skills
Product Backlog Management
Stakeholder Management
Jira and Confluence
Grafana and Product Dashboards
Tableau
Product Discovery
FLEX & CMS
Postman
Certification
Certification of Product Management
Timeline
Product Owner Upskilling Training
02-2026
Product Analyst
PASHA Bank OJSC
10.2024 - Current
Certification of Product Management
01-2024
Product Owner (Acting)
PASHA Bank OJSC
12.2023 - 10.2024
Customer Support Representative
PASHA Bank OJSC
11.2020 - 12.2023
Financial Accountant
BIG IDEA
01.2019 - 11.2020
Bachelor of Science - Commerce
Azerbaijan State Economic University
04.2001 -