ANAS K K
Abu Dhabi
Summary
Accomplished Manager with a proven track record at Malabar Chef Restaurant, enhancing customer satisfaction and streamlining service processes. Skilled in team leadership and complex problem-solving, I significantly improved service delivery and staff productivity. Expert in staff training and development, my approach has consistently resulted in increased efficiency and repeat business.
Overview
8
8
years of professional experience
Work History
Manager
Malabar Chef Restaurant
Abu Dhabi
12.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
RESTAURANT SERVICE CAPTAIN
Thenmala Ecoresort
India
09.2020 - 09.2021
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Contributed to the development of promotional events and marketing strategies to attract new customers and retain existing clientele.
- Ensured timely delivery of food and beverage orders, maintaining a high level of accuracy and presentation quality.
- Increased repeat business with personalized attention to guest preferences and proactive problemsolving.
RESTAURANT SERVICE CAPTAIN
Olene Canto Restaurant
India
09.2019 - 03.2020
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Increased repeat business with personalized attention to guest preferences and proactive problemsolving.
- Led pre-shift meetings to communicate daily specials, menu changes, and important updates to the team.
- Maintained immaculate dining area appearance by enforcing strict cleanliness guidelines among staff members.
RESTAURANT SERVICE EXICUTIVE
Olene Canto Restaurant
India
03.2017 - 02.2019
- Implemented new training programs for junior staff members, improving overall team performance.
- Mentored new hires on company policies and procedures, ensuring quick integration into the team environment.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Streamlined service processes for improved efficiency and reduced response times.
INDUSTRIAL EXPOSURE TRAINING
La Flora Holiday Resorts
Ooty,India
05.2016 - 11.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Diploma in Hotel Management -
SSLC -
Higher Secondary -
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Additional Information
Valid UAE Driving License (Manual & Automatic)
Languages
Malayalam
Bilingual or Proficient (C2)
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Timeline
RESTAURANT SERVICE CAPTAIN
Thenmala Ecoresort
09.2020 - 09.2021
RESTAURANT SERVICE CAPTAIN
Olene Canto Restaurant
09.2019 - 03.2020
RESTAURANT SERVICE EXICUTIVE
Olene Canto Restaurant
03.2017 - 02.2019
Manager
Malabar Chef Restaurant
12.2016 - Current
INDUSTRIAL EXPOSURE TRAINING
La Flora Holiday Resorts
05.2016 - 11.2016