Anastacia Hilliard

Efficiently prepared grab-n-go items and served meals in a fast-paced, high-volume

cafe environment for the Cincinnati Reds. Maintained a clean, organized workspace

and dining area to ensure a professional and welcoming atmosphere. Provided attentive,

personalized customer service by assisting guests with menu selections and

accommodating dietary preferences.

Coordinated spa services and treatments while assisting guests with inquiries

regarding spa offerings and amenities, managed incoming phone calls to facilitate

scheduling, rescheduling, and cancellation of appointments, welcomed guests and

members upon arrival to ensure a positive first impression, and escorted them

throughout the spa, providing comprehensive tours to showcase available amenities.

Provided comprehensive support to the service department by greeting

customers and directing them appropriately, coordinated vehicle reception,

placement, and readiness for maintenance, conducted minor vehicle inspections,

performed cleaning and detailing services, ensured property maintenance and

security, assisted with customer inquiries and payment processing, filed

paperwork in corresponding folders, and facilitated rental car and shuttle

services.

Welcomed customers, provided assistance with merchandise selection,

communicated current promotions and discounts, promoted store credit card

options, organized and presented clothing items, managed incoming calls,

fulfilled Buy Online Pickup In-Store (BOPIS) orders, facilitated Assisted Order

Submission (AOS) orders, operated Point of Sale (POS) systems for

transactions and returns/exchanges, performed inventory audits to ensure

accuracy, and maintained detailed inventory records.

Welcomed customers, accurately took and placed orders, prepared and cooked

food items, carefully packaged orders, processed transactions, delivered

exceptional customer service, maintained cleanliness and sanitation throughout

the building and equipment, and disposed of waste.