Summary
Overview
Work History
Education
Skills
Timeline
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Anastasia Ellis

Glendale

Summary

Motivated and people-focused professional with 4+ years of experience in customer service, team leadership, and internal training. Seeking to transition into Human Resources, bringing a proven ability to coach and mentor employees, resolve interpersonal issues, and support organizational objectives through strong interpersonal, organizational, and communication skills.

Overview

5
5
years of professional experience

Work History

Client Success Specialist

National Debt Relief
02.2024 - Current
  • Assist clients via email with empathy and accuracy in a fast-paced, compliance-driven environment.
  • Mentor and support coworkers by providing real-time coaching, guidance on processes, and help with client communications.
  • Exceed monthly performance targets with 100% quality accuracy, 160% productivity, and customer satisfaction scores consistently above 4 out of 5.
  • Collaborate across departments to ensure smooth issue escalation and resolution

Customer Experience Consultant

CarMax
05.2023 - Current
  • Guided clients through decision-making processes, similar to internal employee counseling.
  • Delivered training and mentorship to new hires and peers to improve team capabilities.
  • Helped streamline internal operations and transitions, mirroring HR process improvement.
  • Promoted a positive environment by addressing concerns and aligning individual needs with company goals.

Customer Relations Advocate

CenterWell (Humana)
02.2022 - 05.2023
  • Acted as a liaison between departments to resolve client issues, paralleling employee relations conflict resolution.
  • Used empathy and deep process knowledge to support and educate individuals—skills vital in HR support roles.
  • Maintained high professionalism and confidentiality, aligning with HR handling of sensitive issues.
  • Achieved satisfaction metrics by delivering thoughtful, customized support, much like HR coaching.

Cashier / Team Leader

Fry’s
01.2020 - 02.2022
  • Managed a team of cashiers and courtesy clerks, overseeing daily operations, scheduling, and performance coaching.
  • Served as the primary point of contact for employee questions, concerns, and on-the-spot support.
  • Identified recurring issues impacting courtesy clerks, gathered feedback, and collaborated with management to develop solutions that improved working conditions and team efficiency.
  • Conducted informal interviews and onboarding for new team members, ensuring smooth integration and understanding of company policies.
  • Led initiatives to boost team morale, enhance communication, and create a supportive work environment.

Education

GED -

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
11-2021

Skills

  • Employee Coaching & Mentoring
  • Training & Onboarding
  • Conflict Resolution & Employee Relations
  • Team Leadership & Development
  • HR Process Support & Administration
  • Customer & Employee Support
  • Organizational Communication
  • Microsoft Office Suite
  • Salesforce
  • HRIS familiarity
  • Attention to Detail
  • Multi-Tasking

Timeline

Client Success Specialist

National Debt Relief
02.2024 - Current

Customer Experience Consultant

CarMax
05.2023 - Current

Customer Relations Advocate

CenterWell (Humana)
02.2022 - 05.2023

Cashier / Team Leader

Fry’s
01.2020 - 02.2022

GED -

Maricopa Community Colleges, Rio Salado Community College

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Anastasia Ellis