Anastasia Prestidge
Tempe
Summary
Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current clients. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Overview
7
7
years of professional experience
Work History
Leasing Manager
Asset Living
04.2023 - Current
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Leasing Professional
Morada Sky
10.2022 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Validated rental eligibility by using Greystar's verification process.
- Invited prospects to fill out application upon completion of property tour.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Leasing Manager
Morada West
04.2022 - 10.2022
- Collected rent and tracked resident payments and information in computer system.
- Collected, completed and processed lease applications.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Established key relationships with potential leasers and renters.
- Created and submitted daily reports on leasing activities.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Administered operations to handle needs of more than 400 property units.
- Accomplished multiple tasks within established timeframes.
Sales Representative
Direct Fairways
01.2022 - 03.2022
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Negotiated and secured contracts with key contacts.
Healthcare Contractor
Tivity Health Inc.
12.2021 - 01.2022
- De-escalated problematic customer concerns while maintaining a friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Informed and enrolled new customers swiftly and with customer satisfaction.
Sales Associate
Victoria Secret
10.2021 - 01.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Completed orders and organized product deliveries to meet customer timetables.
Customer Service Representative
Isolved
08.2021 - 10.2021
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Answered 450+ inbound calls per day and directed to individuals or departments.
- Upheld privacy and security requirements.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Giftshop Clerk/Hostess/Salad Artist
Rustlers Rooste
01.2018 - 05.2021
- Processed sales using POS register system.
- Wiped down counters to remove debris and maintain cleanliness.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Wrapped, boxed and weighed bakery department products.
Education
Diploma -
Grad Solutions
Online06.2021
Skills
- Client Service
- Problem solving strength
- Staff Training
- Interpersonal communication skills
- Records management
- Performance improvement
Timeline
Leasing Manager
Asset Living
04.2023 - Current
Leasing Professional
Morada Sky
10.2022 - Current
Leasing Manager
Morada West
04.2022 - 10.2022
Sales Representative
Direct Fairways
01.2022 - 03.2022
Healthcare Contractor
Tivity Health Inc.
12.2021 - 01.2022
Sales Associate
Victoria Secret
10.2021 - 01.2022
Customer Service Representative
Isolved
08.2021 - 10.2021
Giftshop Clerk/Hostess/Salad Artist
Rustlers Rooste
01.2018 - 05.2021
Diploma -
Grad Solutions
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